Job description
Key Responsibilities
Co-ordinate and supervise sales of all line of Business products (through cross selling activities);
Overall responsible for branch profitability ;
Manage and supervise the branch operations and staff and ensure that company policies and procedures are adhered to;
Meet the various revenue targets for all product lines as agreed with the businesses;
Manage franchise and maintain excellent relations with independent Agents, Financial Advisors, brokers and other channels within their territory;
Ensure branch can serve clients of all lines of business and provide excellent customer service to existing customers and prospective clients;
Recruit and develop Financial Advisors, Unit Managers, and train various intermediaries to pursue sales of all line of business products;
Ensure each branch can serve clients of all Line of Businesses i.e. branch has cross functional operations and customer service capabilities
Gather marketing intelligence statistics to facilitate development of strategies to give the company a competitive advantage;
Responsible for ensure proper credit control management in the branch; and
General management and administration of the branch office.
Key Performance Measures
STRATEGIC PERSPECTIVE
Total Revenue (per client)
# Products (per client)
Branch Profitability
Customer Satisfaction Index
Key Talent Retention
Persistency levels
INITIATIVES PERSPECTIVE
Success of Single Distribution within the region & branch
OPERATIONAL PERSPECTIVE
% of employees achieving targets
% FA training plans executed
% processes re-engineered to serve the customers
% audit recommendations implemented
 
Knowledge, Experience And Qualifications Required
Bachelor’s Degree in a business related degree. Masters’ degree is an added advantage.
2.5-7 years’ experience in a similar position; 2-3 of which should be in a managerial capacity.
Professional qualification in Insurance (ACII, FLMI or AIIK).
Competencies
Core Competencies
Communication skills;
Building Relationships;
Focuses on the Customers;
Develops Self;
Solves Problems;
Develops Others;
Manages Quality and Risk;
Managing Change and Ambiguity; and
Managing and Executing Strategy.
Technical/ Functional competencies
Selling skills;
Sales and marketing management skills;
Customer, market and competitor understanding;
Knowledge of insurance regulatory requirements; and
Knowledge of Britam products.
Bachelor’s Degree in a business related degree. Masters’ degree is an added advantage..5-7 years’ experience in a similar position; 2-3 of which should be in a managerial capacity.Professional qualification in Insurance (ACIIJob description
Key Responsibilities
Co-ordinate and supervise sales of all line of Business products (through cross selling activities);
Overall responsible for branch profitability ;
Manage and supervise the branch operations and staff and ensure that company policies and procedures are adhered to;
Meet the various revenue targets for all product lines as agreed with the businesses;
Manage franchise and maintain excellent relations with independent Agents, Financial Advisors, brokers and other channels within their territory;
Ensure branch can serve clients of all lines of business and provide excellent customer service to existing customers and prospective clients;
Recruit and develop Financial Advisors, Unit Managers, and train various intermediaries to pursue sales of all line of business products;
Ensure each branch can serve clients of all Line of Businesses i.e. branch has cross functional operations and customer service capabilities
Gather marketing intelligence statistics to facilitate development of strategies to give the company a competitive advantage;
Responsible for ensure proper credit control management in the branch; and
General management and administration of the branch office.
Key Performance Measures
STRATEGIC PERSPECTIVE
Total Revenue (per client)
# Products (per client)
Branch Profitability
Customer Satisfaction Index
Key Talent Retention
Persistency levels
INITIATIVES PERSPECTIVE
Success of Single Distribution within the region & branch
OPERATIONAL PERSPECTIVE
% of employees achieving targets
% FA training plans executed
% processes re-engineered to serve the customers
% audit recommendations implemented
% FAs trained on all product lines
Revenue per FA
% Retention of high performing FAs
Working Relationships
Internal Relationships
Responsible for staff working under this positionRequired to liaise and work closely with the other staff members in Commercial and other Business Units
External Relationships
Britam customersInsurance sector players
Knowledge, Experience And Qualifications Required
Bachelor’s Degree in a business related degree. Masters’ degree is an added advantage.
2.5-7 years’ experience in a similar position; 2-3 of which should be in a managerial capacity.
Professional qualification in Insurance (ACII, FLMI or AIIK).
Competencies
Core Competencies
Communication skills;
Building Relationships;
Focuses on the Customers;
Develops Self;
Solves Problems;
Develops Others;
Manages Quality and Risk;
Managing Change and Ambiguity; and
Managing and Executing Strategy.
Technical/ Functional competencies
Selling skills;
Sales and marketing management skills;
Customer, market and competitor understanding;
Knowledge of insurance regulatory requirements; and
Knowledge of Britam products.
Thursday, October 19, 2017
Bachelor’s Degree in a business related degree. Masters’ degree is an added advantage..5-7 years’ experience in a similar position; 2-3 of which should be in a managerial capacity.Professional qualification in Insurance (ACII
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