Job description
KEY RESPONSIBILITIES
Project Leadership
Deliver Project Management Programmes
Provide coaching and guidance to PMEs
Develop tools and techniques for disturbing tasks that impact project delivery
Develop appropriate strategies for achieving realistic goals
Project Initiation and Management
Obtains award letters and contracts from customer/sales team and prepares Project Initiation Documents (PID) based on the agreement
Develops project plans and upload on PM tool
Prepares for and attends customer meetings/conference calls at initiation of the project and at other times as agreed in the PID
Communicates with project stakeholders by sending updates/reports to them on the progress of the work
Ensures that the team working on the project work together as there are no delays from one party hindering the work of another
Prepares and sends weekly status report to unit head and customers on on-going projects
Responsible for project issues management, escalation management and change management
Follows up on internal and external dependencies required for project delivery to ensure timely delivery on projects
Follow the PMO KE documented processes Sparrow
Project Close outs
Participates in the review of project performance and lessons learnt
Manages Project Closeout by preparing Project Acceptance Certificate(PAC) to customers to sign off accepting the project had been completed
Updates tasks on PM Tool based on completed projects
Reviews service quality assessment on customer feedback forms to identify improvement opportunities. Promptly shares with the relevant team/unit as appropriate
Obtains endorsement documentation of project completion
Minimum Requirements
Academic Qualification(s): Bachelor’s degree in Business related field
Experience (Number of relevant years): Mandatory; minimum 3 years in Banking or Fintech industry with clear understanding of Institutional fintech business models
Easily approachable, attentive to detail, with excellent communication (up / down / peers), presentation and organisational skills
Successfully delivered multiple tech projects
Experience in supporting contractual & commercial management and execution
Executive relationship management
Proven track level in business domain & technical conversation
Experienced in day to day project management including documentation updates, milestones, client updates, deliverables, answering client enquires and developers support
Professional Qualification(s): ITIL, Prince2, PMP or similar

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