Job description
GOAL
Creating a dynamic and motivating work environment in the Nairobi office with permanent attention to qualitative customer service, administration and targets. Implementation of the company strategy and translation of that strategy to the Nairobi office.
TASK DESCRIPTION
You are responsible for leading the Nairobi team (ca. 35 employees), supervising the office activities and liaising with the head office in Antwerp, Belgium, to ensure ‘a one company’ approach.
If necessary, you take over any activity of the Customer Care and Admin Professionals.
You assist your employees with difficult issues, you organize their work schedule and you ensure the quality of their work.
You ensure consistency and best practices with the activities of the regional office.
You follow up your own office’s workload: keeping a close watch on chronology, quality and turn-around time of the work volume and taking appropriate actions in your team.
You maintain good external relations (providers, clients, partners etc.) and with the head office by giving regular feedback.
You handle the logistics, finance and accounting administration of your team (recruitment and salary administration, contacts with official administrative offices, etc.).
You create an agreeable work environment and you will motivate and evaluate your staff.
You are actively involved in the planning and organization of a the further office expansion.
SKILLS
Total fluency in English (spoken, written), fluency in any other language is a plus.
Experience in financial services or insurance business is a plus.
Team player with positive attitude and immune to stress.
Flexibility in work, capacity to support staff in their activities.
Ability to maintain good relationships with headquarters, customers, third parties
Managerial, accounting and technical skills.
Capacity to follow procedures, agreements, flows and guidelines and to enforce their quality.
Finds a good balance between quality and quantity.
Ability to work in a team, follow-up and coaching of team (motivating people, delegating tasks, follow-up and evaluation of staff).
Problem solver.
Ability to lead projects from A to Z.
Ability to work discretely with confidential (medical) information.

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