JOB SUMMARY:
The chief operating officer supports the managing director in the delivery of production. The role leads and contributes to the integrity of the vision, ensuring the highest possible production values at all times.
The Chief Operating Officer is a senior member of staff and forms part of the senior management team. The role provides dynamic leadership for the production and logistics departments.
The Head of Production will oversee the efficient day to day operation, management, maintenance and development of all aspects of production plant & storage facilities; coordination of delivery of raw materials to coincide with production schedules & timely delivery of finished products, through Import and export logistics.
The chief operating officer is responsible for promoting and ensuring the highest level of health and safety and food safety within the organisation, working with the MD to develop policy and best practice throughout the operations.
KEY RESPONSIBILITIES
Production:
• Develops the production plan and establishes procedures for maintaining high standards of manufacturing operations to ensure that products conform to established customer and company quality standards.
• Achieves optimum employee levels with least amount of overhead and raw material costs to meet annual budgetary plan.
• Formulates and recommends manufacturing policies and programs that guide the organization in maintaining and improving its competitive position and the profitability of the operation.
• Directs and monitors departmental supervisors to accomplish goals of the manufacturing plan, consistent with established manufacturing and safety procedures.
• Identifies, recommends and implements changes to improve productivity and reduce cost and waste, monitor waste and rework. Directs the establishment, implementation and maintenance of production standards.
• Directs and coordinates various programs essential to manufacturing procedures (e.g., kaizen training, safety, housekeeping, cost reduction, worker involvement, security, etc.).
• Initiates and coordinates major projects e.g., plant layout changes, installation of capital equipment, major repairs, etc.
• Manage maintenance of equipment and machinery. Provide technical support where necessary.
• Coordinate and monitor the work of various departments involved in production, warehousing, pricing and distribution of goods. Monitor performance and implement improvements. Ensure quality of products. Manage quality and quantity of employee productivity.
Procurement:
• Coordinate the procurement, receipt and verification of supplies, warehousing and inventory management;
• Develop and implement an effective procurement and warehousing management information system for monitoring and tracking costs of materials, goods and services in order to control expenditure and ensure efficient use of the organizational resources;
• Oversee the proper maintenance, storage and security of procurement, warehousing and logistics documents in order to ensure that they are properly filed, secured and readily accessible for action
Logistics & Warehouse Management:
• Develop and implement a responsive distribution and transportation system to ensure timely delivery of materials, goods and supplies to designated locations according to order specifications;
• Coordinate the issuing of materials, goods and supplies against approved requisition orders; as well as maintaining accurate stock records in order to ensure security and availability of materials, goods and supplies;
• Participate in contract negotiations with transporters/Shipping Lines and contractors and follow up to ensure that all contractual obligations are fulfilled and are cost-effective;
• Coordinate the development, planning and implementation of warehouse activities, involving receipt of goods and supplies, verifying information on delivery notes and supply requisitions to establish accuracy of orders;
• Coordinate risk assessment and ensure that products are properly insured for damage and loss. In addition, lodge insurance claims and follow up to ensure that compensation is paid on time.
Customer Deliverables:
• Ensure that orders both internal and external are received and accurately processed on the system according to instructions and followed up with brand owners and affiliates for timely dispatch;
• Ensure that shipments arranged according to agreed Incoterm and are monitored according to projections with sales team;
• Ensure required import and export documentation are issued or obtained from brand owners or affiliate companies;
• Monitor freight and ensure that order lead times are followed up to mitigate any issues that may come up promptly;
• Provide advice on Incoterms and other compliance issues that are country specific e.g. pre-inspection;
• Ensure that Invoices are issued correctly and debtor invoices are received and are aligned with accounts.

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