The ideal Head of Customer Engagement will be an effective people manager, eager to grow their team and develop the individuals which comprise it. They will have an outstanding analytical and judgement ability to identify trends and weigh the evidence in order to decide on the best course of action. They will have a self-starter attitude showing an ability to design and implement new strategies with minimum direction. They will be excellent objective setters, planners and controllers ensuring that goals are reached within the deadlines. They will have an ability to set systems which allow to delegate day to day tasks to junior members on the team.
The Head of Customer Engagement will report to the Director and directly and indirectly lead a team of 8 people, including others with management responsibilities.
Develop and lead a high performing customer engagement team
Invest in coaching and development of your team, taking advantage of opportunities to grow team members’ responsibilities
Maintain a high-performance culture, designing a motivating compensation policy and rewarding outstanding accomplishment
Hire and coach new talents into the customer engagement team as required by the expansion strategy
Oversee and coordinate all the prospecting and customers’ management functions ensuring that they are performed with the highest efficiency
Coordinate activities with the operation and production teams ensuring smooth collaboration with the customer engagement team and improves processes based on customers’ feedback
Work with management to design and implement ideas and strategies to introduce new product lines, acquire new customers and break into new markets
Propose and lead the implementation of marketing ideas to drive increased market penetration of existing products lines
Directly manage the relationship with key accounts in the portfolio guaranteeing high level of satisfaction and increased sales volumes
Find opportunities to develop and improve systems, delegate responsibilities to enable the team to handle more work with increasing complexity
Create and enforce a data-driven culture to decide new products orders and efficient allocation of capital
Effectively utilize customer relationship management (CRM) and sales tracking platforms to ensure that the customer engagement team operates efficiently and revenue targets are met
Introduce key control points, allowing you to maintain quality and accuracy of the growing activities within your area of responsibility
Manage the company’s portfolio and bring forward the company’s expansion strategy
Oversee and coordinate all the prospecting and customers’ management functions ensuring that they are performed with the highest efficiency
Coordinate activities with the operation and production teams ensuring smooth collaboration with the customer engagement team and improves processes based on customers’ feedback
Work with management to design and implement ideas and strategies to introduce new product lines, acquire new customers and break into new markets
Propose and lead the implementation of marketing ideas to drive increased market penetration of existing products lines
Directly manage the relationship with key accounts in the portfolio guaranteeing high level of satisfaction and increased sales volumes
Find opportunities to develop and improve systems, delegate responsibilities to enable the team to handle more work with increasing complexity
Create and enforce a data-driven culture to decide new products orders and efficient allocation of capital
Effectively utilize customer relationship management (CRM) and sales tracking platforms to ensure that the customer engagement team operates efficiently and revenue targets are met
Introduce key control points, allowing you to maintain quality and accuracy of the growing activities within your area of responsibility
Implement and manage systems to effectively track activities and sales
Oversee and coordinate all the prospecting and customers’ management functions ensuring that they are performed with the highest efficiency
Coordinate activities with the operation and production teams ensuring smooth collaboration with the customer engagement team and improves processes based on customers’ feedback
Work with management to design and implement ideas and strategies to introduce new product lines, acquire new customers and break into new markets
Propose and lead the implementation of marketing ideas to drive increased market penetration of existing products lines
Directly manage the relationship with key accounts in the portfolio guaranteeing high level of satisfaction and increased sales volumes
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