The Services Line Representative (SLR) is responsible for developing solutions that address their client’s business needs and delivering client value while supporting IBM business strategies. The SLR is responsible for driving Global Technology Services (GTS) Infrastructure Services signings and “as a Service” revenue across the assigned territory, with particular emphasis on Managed Services, Disaster Recovery & Business Continuity and Backup & Restore Solutions.
The SCR works closely with the Project Executive and project office staff as well as the Sales & Distribution Client Executive to coordinate sales activities and to drive services business growth across existing IBM long term services clients in the Industry Sectors (State & Local government, Healthcare, Financial, Retail, Industry, etc) and in other cases on new customers with no preexisting relationships.
The SLR works in a highly matrixed environment, assembling an engagement team to assist in the sales and solution development comprising resources from multiple business units and service lines.
As a SLR is passionate about its clients’ business – their organization, financials, competitiveness in the market, business issues – and equally knowledgeable about how the unique capabilities of IBM’s solutions align to address their needs. SLR will be responsible for navigating IBM to identify and acquire critical resources needed to develop the best solution for the client, while applying IBM GTS brand strategies and offerings, methods and models, to ensure world-class design and delivery.
Responsibilities
Work close with Sales & Distributing Client Executives to identify, create, qualify and close new GTS business sales opportunities by demonstrating a consultative sales approach
Exceed the sales plan and business objectives by successfully selling IBM IS solutions in the assigned selected accounts/Territory
Actively lead the resolution of customer issues to ensure their satisfaction and a successful outcome to the sale
Engage technical resources, as appropriate, to ensure the company overcomes any technical objections in the sales cycle
Develop trusted relationships at a senior management level in enterprise accounts and develop and maintain their confidence
Develop and maintain relationships internally and ensure a high level of teamwork and collaboration with support staff and other functions within the company
Required Personal attributes
Strong organization and time management skills
Good verbal and written communication skills
Ability to work collaboratively in a team setting
Self-motivated and disciplined while working in a driven selling environment with direct customer interaction
Sales tenacity and creativity when presented with difficult challenges and have a strong background in customer service
A pro-active entrepreneurial approach and proven track record in penetrating new accounts, developing great relationships with decision-makers, building compelling business cases and closing deals
Availability to Travel across Africa
Fluent in English
Country
Kenya
State / Province
NAIROBI MUNICIPALITY
City / Township / Village
NAIROBI
IBM Business Group
GTS
Primary Job Category
Technical Specialist
Secondary Job Category
Technical Services Specialist
Role ( Job Role )
Service Delivery Specialist
Employment Type
Full-Time
Contract type
Regular
New Collar Role
No
Required Technical And Professional Expertise
At least 15 years’ experience in IT Industry
At least 7 years’ experience working as Integrator of IT solutions
Good knowledge on Managed Services Solutions
Good Knowledge Disaster Recovery & Business Continuity Solutions (including Backup & Restore)
General Knowledge on Networking Solutions
General Knowledge on Security Solutions
Successful track record of sales, negotiation, communication, and problem solving skills in a fast-paced environment
Preferred Technical And Professional Experience
NA
Eligibility Requirements
NA
Required Education
Bachelor’s Degree
Preferred Education
Master’s Degree
Early Professional Track
Not Applicable – Professional Hire
Position Type
Professional
Travel Required
Up to 50% or 3 days a week (home on weekends – based on project requirements)
Is this role a commissionable/sales incentive based position?
Yes
Skill-keywords
project management, delivery
Apply via :
krb-sjobs.brassring.com
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