Job Purpose
To meet and exceed customer expectations in delivery of the digital channel proposition to Personal and Business Banking customers by ensuring effective client support.
Key Responsibilities/Accountabilities
Channels knowledge and competency.
New Business Online support/ Implementations at customer sites or on call support.
Channels performance and revenue growth. (Adoption and Usage.)
Development of appropriate sales/service support tools.
Self Service First.
Monitoring and understanding of competitive environment and trends.
Provision and analysis of effective management information.
On-going Channel management and maintenance.
Responsible for increasing Channel knowledge amongst Sales and Frontline Teams which includes training solutions & sales tools.
Preferred Qualification And Experience
Relevant Degree from a recognized University.
2 years of experience.
IT skills will be an advantage
Knowledge/Technical Skills/Expertise
Strong analytical and planning and execution skills.
Numerate, with the ability to do financial and business modelling.
Sound knowledge of business economics, finance and technology.
Project management skills.
Computer literate (MS Office and specifically Excel).
Training in Customer Care/Service, Sales and Marketing.
Professional Training in Banking and Finance.

Apply via :

careers.peopleclick.eu.com