Overall Responsibility: The position is responsible for the Company’s branch Operations, implementation of sound underwriting practices and driving sales and offering seamless customer experience.
 
Key Tasks, Duties and Responsibilities
Ensuring strict adherence to the cash and carry policy as per company guidelines
Ensuring that all company monies are receipted and banked as per company guidelines
Monitoring bounced cheques and taking appropriate action
Ensuring all IPF’s are reviewed.
Signing of accountable documents.
Custodian of company assets and all accountable documents in the branch.
Enforcing the set underwriting guidelines and ensuring adherence to set ISO standards.
Day to day administration of the branch operations.
Implementing the branch sales strategies.
Recruiting, training growing new intermediaries.
Reviewing business retention and profitability reports and taking corrective action and preparing reports on the same
Ensuring renewal notices and renewal prelists are sent out on time, preparing reports on business retention.
Supervising and staff development
Motivating and talent management of staff.
Ensuring all business is booked in the system on a timely manner and authorized as per company guidelines.
Coordinating marketing drives and marketing activities for the branch and regularly submitting the periodic reports.
Vetting of risks before they are accepted in the company books.
Participating in building and enhancing good public image through various public relations initiatives.
Validating all claims and ensuring that they are promptly communicated to the Claims Department and supporting documents submitted.
Soliciting and negotiating special incentives to top performing intermediaries
Leading and motivating the branch team to ensure achievement of branch objectives in alignment with company strategy
Requirements
A bachelor’s degree in Business Administration or equivalent
ACII or equivalent
5 years’ in managing retail operations
Competencies
Knowledge in Claims, Underwriting and pricing
Risk perception and assessment
Ability to lead and develop others
Ability to build relationships, innovative, analytical thinking and customer orientation.
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