The IT Support and Project Consultant will be responsible for providing operational implementation, management and support for all services provided to clients, ensuring SLA’s are met and client satisfaction is guaranteed.
IT Support & Project Consultant Job Accountabilities
Providing consultancy and support for company’s products and solutions
Developing project schedules with the management and the client
Assisting in managing project and support teams
Establishing and maintaining good corporate relations through effective customer care and publicity of company products to achieve client satisfaction
Carrying out duties assigned and maintain progress reports on ongoing assignments or projects
Overseeing planning, implementation and execution of projects
Adding value to customers through the provision of solutions that can improve operations at their site
Communicating and assisting clients relating to operational problems and queries
Logging of incidents in an accurate and informative manner as and when they occur
Escalating and reporting of out of line situations to the relevant supervisor
Evaluating and rating each project
Train both internal and external customers
Qualifications for the IT Support & Project Consultant Job
A minimum of 4 years’ experience in software implementation role, ERP management or Point of Sale system
Knowledge in software development life cycle and system testing
Experience in a supervisory role is added advantage
Successful candidate(s) will be required to travel and work at client sites within East and Central Africa
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Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke by 10th August 2017 clearly stating the position applying for on the subject line, current and expected remuneration, daytime telephone contacts and addresses of three referees.Only shortlisted candidates will be contacted

Apply via :

recruit@virtualhr.co.ke