Duties and Responsibilities
Supervision and oversight of a mid-size transport department ensuring all processes and procedures are adhered to;
Customer service excellence; ensure all clients’ expectations as per transport SLAs are met and exceeded and complaints and crises are resolved within the set timelines;
Correct allocation of drivers in the schedule and ensuring proper briefing of drivers with the final transfer Schedule for execution;
Ensure Transfer Schedule is circulated to relevant staff at the scheduled time;
Ensure that Company fleet is well maintained and serviced and proper inventory of revenue, expenditure and administrative records are kept;
Ensure that services offered are authorized/approved for and fully supported with the requisite documentation;
Ensure that Company vehicles are compliant to all applicable transport policies, legislation and procedures and used in accordance with Company rules and regulations;
Responsible for optimal utilization of transport department resources and ensure that the department operates within budget;
General administration of the transport office; ensure personal hygiene and grooming of drivers and other transport department staff as well as cleanliness of all company vehicles as per ISO,company and client standards;
Evaluation of competency gaps, identify training requirements, improvement of training programs for Transport staff and recommend to HR;
Ensure overall HR management of transport office, including monthly staff meetings, shiftrooster, off schedules, annual leaves and timely appraisals
Requirements
The successful candidate will have:
Should have a degree in Business related studies
Diploma in Logistics and Fleet Management will be an added advantage
Minimum 5 years’ relevant working experience preferably in fleet management
Should have excellent customer service skills
Must be computer literate
Have strong leadership skills
Have energy & ability to work odd hours
Excellent communication & interpersonal skills
Excellent organization skills and attention to detail
Must be proactive and able to “think on their feet”
Must be a team player and able to work well under pressure
Fast learner and possess a lot of drive and passion for the job.
Charleston Travel Ltd is an equal opportunity employer.
