KEY RESPONSIBILITIES
Sales & Business Development
To drive the E-commerce strategy
Keeping up-to-date and maintaining advanced knowledge of digital solutions, industry, vendor solutions and appropriate emerging technology trends, making recommendations as appropriate.
Identifies opportunities for business from new and existing customers and converts to sales
Sells new or existing products into new or existing markets
Works out strategies to win customers from competition
Deepens customer relationships
Generates demand for our services by creating awareness at potential customers
Leads efforts to identify new needs that can be developed into new products or services depending on the client’s needs.
Monitors and analyzes customer information to facilitate and validate customer sales plan
Follows up on leads and opportunities
Develops proposals for customers
Presentation preparation and delivery
Actively initiates communication and interaction with end-customers
Delivers company strategic objective by influencing customer behaviour through communication and direct engagement
Market Research
Conducts periodic research on market trends
Evaluates market penetration of switching and processing products and services
Keeps abreast of market and industry trends
Makes use of insights from market research to inform sales strategy and direction and also strengthen decision making process.
Account Management
Receives feedback from customers for improvement of products and services
Carries out post-sales engagement: visits customers to discuss on how to improve services
Builds relationships that are of value with the customers
Learns what the competition is doing in terms of positioning, customer experience, pricing, their alliances, credibility, etc.
Operational/ Admin Responsibilities
Generate weekly reports and submit to HOD
Track individual Financial performance against the budget
Responds to correspondence
Handles customer or partner inquiries
Ensures the active usage of the CRM tool for managing the sales process

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