Customer Care Job Key Duties and Responsibilities
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Work with customer service manager to ensure proper customer service is being delivered.
Provide information about the company to any potential client calling with enquiry.
Receive customer complaints and relay them to the right persons for resolution.
Ensure resolutions of complains within the promised timeframes by the Implementation & Support dept.
Periodically visit customers.
Keep the customers updated on the status of resolutions to various complains.
Qualifications for the Customer Care Job
Diploma in Customer care, Business Admin, PR
At least 2 years of experience in a hospital.
Good communication skills
Attention to details.
Excellent communications skills both verbal & written.
Fluent in English & Swahili.

If you are the person we are looking for kindly send your CV and application letter to vacancies@jantakenya.com by 15th July, 2017 clearly indicating ‘Customer Care ‘on the subject line.Only shortlisted candidates shall be contacted

Apply via :

vacancies@jantakenya.com