Job Details
Group Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible
Job Purpose
To Ensure That The Following Trade Products
Export Letters of Credit and documentation Import Letters of Credit Instructions and documentation Outward and inward Documentary and Clean Collections Bill Discounting instructions Bank Guarantees and Cancellation instructions
Are captured/loaded in CIMS , processed and released promptly within the required time periods with minimum risk and cost to the Bank, thereby providing a high standard of professionalism
Quality Assurance: Provide quality Service to our customers through validation of Client Instructions prior to loading in CIMS and execution. Risk Management : Carry out proper confirmation of instructions to ensure that all necessary duty of care requirements have been exercised, and deter any fraudulent transaction
Key Responsibilities/Accountabilities
INSTRUCTION PROCESSING AND MINIMIZING RISK Receipt of Instructions through the prescribed channels ; Business Units ,Branch network (CIMS) and Trade Counter for authentication and qualification for execution Handling of Irregularities and consultation with respective Business unit managers/Head Service Support, Credit Managers and relationships teams with a view to regularize for execution. Review of irregularities that arise – to ensure that issues are corrected in time as required for timely execution. Maintenance of records of pending unprocessed work and generation of the Exception report reflecting the aging analysis and revenue forgone Submitting to processing teams duly validated instructions within the agreed timelines. Responsible for the implementation and adoption within Trade Operations of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of customers including those that require being subjected to Enhanced Due Diligence for on-boarding and continued business. Meeting agreed turnaround times on Trade products. Ensuring 100% product knowledge. Following of laid down procedures, checking documentation for correct completeness and ensuring compliance with the ICC rules and regulations of GRG. Prioritizing high-risk issues. Effective decision making in terms of reporting and referring any potential losses/ problems to the Team Leader or Trade Manager. Educating (recording new events regarding transactions) and creating fraud awareness. Ensuring that due diligence checks are conducted and special instructions are complied with Ability to operate in a department with accuracy and efficiency Attend to queries within the agreed timeline
PROVIDING EXCELLENT CUSTOMER SERVICE Following up and contacting clients- Customer Care Centre (CCC) and CIB Client Services in a timely and need basis. Processing transactions accurately within turnaround times Assessment of customer needs, so as to provide effective solutions to customer queries and problems. Educating/ updating customers continuously regarding the Trade products and services as and when required. Ensuring excellent telephone standards are adhered to at all times. Representing the customer’s needs to an internal third party in the best way possible Building stakeholder relationships in order that a good understanding of all facets of the customer’s trade product business is known, thereby preventing potential fraudulent transactions
CONTROLLING/ MONITORING COSTS
Ensuring that losses are reduced by adhering to laid down procedures Ensure effective stationery and telephone management. Ensuring that productivity targets are met per product specified.
PERSONAL DEVELOPMENT Up skilling and keeping abreast with new developments within International Trade. Discussing above with Team Leader and Trade Manager for purposes of agreeing on the way to improvement. Visit to other departments of interest for purposes of appraising my knowledge in other departments. Identifying areas of training
KEY PERFORMANCE MEASURES
Routine Implement and monitor routines to ensure optimal efficiency thereby containing losses Validation of customer instructions
Losses Ensure that losses are kept to a minimum through strict adherence to policy and procedures
Customer Service Provide excellent customer service, ensuring timely delivery of products and attention to queries in terms of service level agreements/ laid down procedures.
Documentation
Conduct due diligence checks in terms of laid down procedures and fraud detection.Productivity Monitor workflow to ensure that productivity is in line with set targets.
Revenue recovery Ensure prompt revenue collection and/or recovery
IMPORTANT RELATIONSHIPS
It is essential to maintain a close working relationship with the following to ensure that service/support and strategic objectives of the bank are consistently met and exceeded: Team Leader Trade Service Manager ,Mombasa Manager Trade Manager Payments Manager Production Corporate ROs and RMs Business Banker(s) Credit Evaluation Managers Credit Legal Manager Customer Care consultants /Client Service
Preferred Qualification And Experience
RECOMMENDED MINIMUM QUALIFICATIONS Education Level University graduate Banking examinations desirable Foreign exchange exposure
Professional Qualifications Banking examinations desirable. Experience in Foreign Trade and funds transfers is mandatory Exposure to banking operations is desirous
Knowledge And Experience Required
Knowledge/Technical Skills/Expertise
Computer Literacy
Basic knowledge of all IBC/ITC products.
Sound knowledge of all Treasury products.
Knowledge of SWIFT
Knowledge of basic banking accounting.
Knowledge of Model Bank
Knowledge of UCP 600

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