Expertflow builds software for Cisco contact centers (UCCE, UCCX or PCCE). We provide CTI integration with Oracle Siebel or Oracle Service Cloud, Microsoft Dynamics and SAP Interaction Center, adding multimedia collaboration channels and media routing such as Chat, Email, SMS, USSD, as well as multi… read moremedia outbound campaigns that can be managed directly from the CRM itself.
We also provide solutions for easy administration of Cisco contact centers, post collaboration survey management, outbound campaign management, finesse gadgets, reporting, wallboards, SMS for Cisco contact centers, retail queuing and media recording.