Job Description
BDO/UMFB/04/18
RESPONSIBILITIES
Marketing and promoting uwezo mfb products and services to potential customers (Individuals, groups, chamas, companies e.t.c) who fits the organization profile. Keep up-to-date with potential loan markets and develop referral networks in order to locate prospects for loans
Engage the clients to understand their financial needs which can be addressed by Uwezo Microfinance products
Gather all the customer relevant information and compile all the documentations required for the loan application
Conduct a basic evaluation of the customer’s suitability for the loan in line with UMB requirements.
Discuss the repayment schedule which shall include loan period, interest, principal repayment, bank charges e.t.c to ensure that the customer understands the financial obligations they are entering in to with UMFB, and to help them work out their cash flows before making the decision of borrowing.
After the basic evaluation, and establishing the customer’s suitability, fill in the loan application form together with the customer and ensure its accuracy and that the customer appends the signatures. Submit the loan application form, together with all the supporting documents to your immediate manager/Supervisor
Be the liaison person between the customer and UMFB until the loan is processed and disbursed or otherwise communicated.
Recruiting of new clients, opening of accounts and mobilizing deposits
Handle any customer complaints and take appropriate actions and escalate where necessary to the immediate supervisor to ensure that they are timely resolved.
Continually engage the clients to identify their new financial needs with the aim of maintaining and growing with them.
Generating and submitting scheduled and adhoc reports.
Continually conduct market surveys so as to understand the market and product trends, in order to determine the competitiveness of the company and also to recommend products and pricing reviews and new product development (To have a deep understanding of the industry and what drives it).
Driving and managing market outreach promotional programs to create product awareness and cultivate business networks and customer relations to grow the portfolio Any other role assigned by the management.
Academic Qualifications
Diploma/Degree in any field
Minimum of 1 year experience in P2P direct selling with a success track record Well skilled in sales/marketing
Excellent Communication and interpersonal skills Basic analytical and Computation of numbers skills
Good negotiation skills
Document handling and management skills
Good customer service skills
Passion for Growth
Ambitious and a go getter
Team player
Creative and innovative
Outgoing and social
