Job description
PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:
Provide user support for email, LAN/WAN, PC hardware and o/s, remote access, desktop applications, business applications, video conferencing, hand held devices setup
Provide first-line support for server operations
Be the first contact point of all IT related issue in the region and route to appropriate teams for problem resolution
Record and analyze helpdesk calls
Prepare and maintain documentation of IT
Proactive training of users on software and system usage
Update and maintain inventory records of computer hardware & software; maintain procedures, manuals and other relevant documentation
Irregular working hours may required
QUALIFICATIONS & EXPERIENCE:
Experience:
2 years of solid experience in technical and users support in MNC environments
Experience in working with regional distributed users and support teams
Education:
Higher Diploma or Degree holder in Computer Science or relevant disciplines
Skills:
Hands-on experience in desktop/server hardware, LAN administration, networking, Windows 2008/2012, MS Office 2010/2016, Active Directory, hand held devices, video conferencing facilities
Must be able to think out of the box to tackle technical problem, and should have create a friendly relationship with the user community when doing their field work.
Builds good working relationships; collaborates toward deadlines and deliverables. Able to communicate effectively across the team and organization; effectively works at long distances.
Ability to work in fast-paced, team-oriented setting; interface with countries IT & Global IT team.
Exposure to first line Application Support
Able to follow instruction and standard procedure
Strong analytical, interpersonal and communication
Fluent English is a must
Customer-focus, and able to build good working relationships;
User training experience or presentation skills
