Duties & Responsibilities
Provide onsite technical support and troubleshooting for hardware, software, and network issues.
Install, configure, and maintain computer systems, peripherals, and software applications.
Diagnose and resolve technical problems in a timely manner, escalating complex issues to senior technicians or IT management as needed.
Conduct routine maintenance and updates of systems and equipment.
Assist users with setup and installation of new hardware and software.
Train end-users on basic IT functions and best practices.
Document technical issues, resolutions, and support processes for knowledge base maintenance.
Ensure compliance with company policies and security standards during onsite visits.
Collaborate with remote support teams and vendors to resolve issues and implement solutions.
Excellent communication skills, fluent in English.
Excellent troubleshooting skills
Proficient with G-suite applications.
Excellent organization skills
Detail-oriented
Customer service-oriented
Strong critical thinking and analytical skills
Accountability
Initiative
Collaboration and teamwork
Verbal and written communication
Resourcefulness
3yrs+ prior experience in handling the same function
Tech-savvy or quick to learn about technology
Proficiency with Google Workspace and Mac OS
Willingness to work full time on-site
Willing and available to work during the graveyard shift and has the flexibility to work at any day of the week
Educational and Certification Requirements
Graduate of a 4-year university course, preferably a technology-related course. Direct Reports and Span of Control Individual Contributor
Equal Opportunity Employer: At Athena, we are deeply committed to fostering an inclusive and diverse workplace environment. We believe that diversity enriches our organization, enhances creativity, and drives innovation. We are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws. We strive to create an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives and talents. We actively promote diversity and inclusion through our hiring practices, employee development initiatives, and company culture, recognizing that it is essential for our success as a company and as a community.
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