Duties and Responsibilities
Ensuring that all work is performed per the Brand Standards and Company Regulations.
Maintaining relationships with insurance companies and adjusting to settle claims quickly and fairly.
Reviewing estimates prepared by estimators to ensure that they are reasonable and within industry standards
Managing the daily operations of the body shop, including hiring, training, and all other aspects in relation to the Job requirements.
Providing efficient customer service to customers who have had accidents, helping them through the claims process, and explaining the repair process.
Managing a team of technicians and other employees to ensure that they are performing their jobs efficiently and effectively.
Ensuring that all vehicles are repaired within timeframes specified by insurers or by the Company.
Ensuring that all repairs are done at reasonable costs, that quality control standards are met, and that customer satisfaction is maintained.
Estimating costs of repairs to be sure that the price is fair for both the shop and the customer.
Optimize equipment use by avoiding waste of consumables.
Optimize task allocation.
Ensure that waste is properly sorted.
Ensure that equipment and zones for which he has responsibility are properly maintained.
Draw up quotations and supervise the preparation of release slips for parts and supplies
Ascertain Spare Parts availability and monitor release.
Ensure that warranty procedures and loyalty-building products are properly managed.
Act as an interface between management and the workshop in general, and between reception and mechanics/electricians in particular.
Bring the team together periodically to optimize involvement in the results and enhance the quality of the work performed.
Participate, with line managers, in the personnel-evaluation process to identify development potential and suggest appropriate training courses.
Conduct all other duties as allocated by the After-sales Manager.
Education and Experience:
A Bachelor’s Degree in Engineering from a reputable institution is required.
A Master’s Degree in Business Management would be beneficial.
A thorough understanding of vehicle repair processes is necessary for a body shop manager.
Business acumen is essential.
7-10 years of experience in a similar position in the automotive industry, working with multiple brands is required.
Specific technical expertise related to the business is necessary.
Understanding commercial and customer requirements is essential.
Good interpersonal, communication and IT skills are required.
Innovation, strong organizational skills, and the ability to work with minimal supervision are necessary.
Apply via :
hr@urysia.co.ke
