About the role
Burn is looking for a Commercial Intern who will be responsible for daily data analysis and reporting on customer repayment efficiency and stove usage in Kenya and Tanzania. Will also calculate KPIs for the commercial team, provide performance updates, and assist with market analysis and other commercial projects, while maintaining strong analytical and communication skills.
Duties and Responsibilities
Daily Data Analysis:
Analyze daily reports from Business Intelligence on customer repayment efficiency and stove usage in Kenya and Tanzania.
Identify and flag customers below the repayment efficiency threshold.
Flagging & Reporting:
Compile a daily list of customers with low repayment efficiency and share it with the agent care team for follow-up.
Monitor stove usage patterns and identify opportunities for improvement.
Propose and assist in implementing initiatives aimed at improving commercial operations.
Work with the agent care team and sales agents to resolve issues impacting customer behaviour.
Support the Agent care manager and projects manager with weekly reporting as required
KPI Calculations:
Calculate and track commercial team KPIs i.e. Team Leaders, sales agents, etc
Provide regular performance updates to leadership based on the set metrics.
Support Commercial Strategy:
Assist the commercial team with additional tasks related to commercial projects, market analysis, reporting, and business operations as needed.
Key Performance Indicators (KPIs):
Assisting the team in driving repayment efficiency initiatives
Ensure the accuracy of daily reports sent to the agent care team.
Timeliness in calculating and reporting KPIs for team leaders
Skills and Experience:
Bachelor’s degree in Business, Finance, Economics, or a related field.
Strong analytical skills with a focus on data analysis and reporting.
Excellent communication skills and ability to collaborate with cross-functional teams.
Proficiency in Microsoft Excel and data analysis tools.
Ability to work independently and manage tasks with minimal supervision.
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