Marketing
Share relevant marketing information about the value of the company Product within the health economy.
Providing complete and appropriate solutions for every customer to boost top line revenue and growth, customer acquisition levels and profitability.
Ensure regular client visit to get feedback about the prescriptions of the defined products and competitors.
Achieve or exceed agreed sales target with judicious implementation of designed marketing strategies and promotional tools.
Selling products using solid arguments to prospective customers
Maintaining positive business relationships to ensure future sales.
Achieve agreed sales targets and outcomes within the timelines given.
Analyse the territory/ market potential, track sales and status reports.
Keep abreast of best practices and promotional trends.
Continuously improve through feedback
Market Monitoring
Conduct market research to determine market requirements for existing and future products.
Analyse the market, product performance and launching of new products.
Research products to identify new opportunities.
Continuous observation and monitoring of competition and their activities
Keep track of and evaluate the marketing activity of competitors.
Undertake market research to remain competitive in the consumer market.
Collect, analyse and make use of information of the different media channels.
Ensure market surveys and field research are carried out for new products.
Closely monitor and analyse and competitive activities.
Customer relationship and Management
Keep abreast of new updates and trends in Marketing & Communication.
Maintaining customer service relationship.
Expedite the resolution of customer problems and complaints to maximise customer satisfaction.
Service Excellence
Attend to specific needs of customers (internal & external) as well as third parties and ensure that queries and assistance are provided in a timely manner and in compliance with service standards set.
Ensure that the service level provided is up to expectations and standards set and relay any matter impeding service level to Management.
Engage and collaborate with Management on Service Excellence initiatives.
Implement and follow all approved Standard Operating Procedures and all defined Policies of the Company as per the Quality Management System.
Perform any other duties that may be assigned to you by the Management.
QUALIFICATIONS & EXPERIENCE
Minimum Diploma in Pharmacy or science/Sales and marketing related field.
Two -year experience in sales and marketing preferably in pharmaceutical products
Marketing functions experience with an intensive exposure and proven track record on analytical reporting, presentations, and business reviews.
TECHNICAL KNOWLEDGE & SKILLS
Excellent analytical and problem-solving skills.
High level of confidentiality skills.
Computer literate – strong knowledge of MS Office tools and ability to learn new applications to be used for analysis, financial management and forecasting.
Excellent writing, communication, and presentation skills in both written and spoken English and French.
Knowledge of project management.
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