Key Responsibilities: –
Client Consultation:
Engage with clients to understand their travel preferences, needs, and budget.
Provide expert advice and personalized tour packages.
Itinerary Planning:
Create detailed travel itineraries, including accommodation, transportation, excursions, and other services, tailored to client needs.
Bookings & Reservations:
Manage bookings for flights, accommodation, car rentals, tours, and activities through direct contact with suppliers and travel management systems.
Product Knowledge:
Maintain up-to-date knowledge of various destinations, tour packages, and travel trends, including Kenyan national parks, beach resorts, and international destinations.
Customer Service:
Provide excellent customer service before, during, and after travel, addressing any issues or queries that may arise.
Sales & Marketing:
Contribute to sales and marketing efforts by promoting special offers, packages, and services to clients and potential customers.
Administration:
Handle invoicing, payment follow-ups, and documentation, ensuring all paperwork is accurate and in order.
Requirements: –
Experience: Minimum of 2 years in a similar role within the travel and tourism sector.
Education: Diploma or degree in Tourism, Travel Management, or a related field. –
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