Flexitech Group Limited is hiring a Customer Service Representative who will be responsible for providing exceptional support to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. This role involves communication via phone, email, or chat, and requires a strong commitment to customer satisfaction.
Key Responsibilities
Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns.
Resolving customer complaints or issues in a timely and efficient manner.
Providing information to customers about products or services.
Documenting customer interactions and transactions in a call center software or CRM system.
Meeting or exceeding performance goals, such as call handling time or customer satisfaction.
Keeping current with company and industry-related information to ensure accurate information is provided to customers.
Identifying and escalating complex customer issues to a supervisor or manager as needed.
Following up with customers to ensure their needs were met.
Participating in training and development programs to improve skills and performance.
Key Qualification
Diploma in Communication, Customer Relations, Public relations, or any relevant business course
At least 1 years experience in working in a call center as Customer Service Representative/agent in a BPO
Knowledge of call center terminology, applications, and metrics
Hands-on, detail-oriented, and strong execution skills.
Good communication Skills both Written and Spoken with the ability to interact freely with customers.
Passion for irrigation and proactive in decision making
Independent thinkers who are able to thrive in a fast-paced dynamic environment.
Have the ability to handle pressure, meet deadlines
Be organized and be an expert in time management
Basic computer skills.
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