Responsibilities
The individual will be responsible for devising, implementing, and managing the website’s strategic direction, ensuring its ongoing development and reliable maintenance to meet business objectives and user needs.
Develop and execute an innovative web communication strategy for the corporate website(s), affiliated sites and pages, and the Knowledge Repository to guarantee alignment with the organization’s mandate, strategic goals, and brand identity.
Oversee the design, upkeep, and optimization of the organization’s Drupal and Space web platforms, guaranteeing their operational reliability, usability, and technical performance while maintaining seamless interoperability and integration.
Establish compatibility and technical benchmarks to guarantee that UNEP web platforms remain accessible to all users, irrespective of language preferences.
Experts in the field will provide leadership and direction to web developers, designers, and service providers, ensuring the effective execution of technical solutions and enhancements across web platforms and the Knowledge Repository.
Deliver technical assistance to internal stakeholders and end-users concerning the functionality, navigation, and content management system usage of the website and Knowledge Repository.
Troubleshoot technical issues, bugs, and errors to maintain seamless functionality and reliability of the web platforms and Knowledge Repository for UNEP.
Work closely with internal IT support teams and external vendors to resolve intricate technical issues, determine necessary services and subscriptions, and ensure seamless deployment of new applications.
Business analysis and quality assurance are essential functions for evaluating processes, identifying areas for improvement, and ensuring compliance with established standards. This involves systematically analyzing data, documenting findings, and proposing solutions to enhance operational efficiency and product quality. Additionally, it requires conducting thorough reviews and testing to detect defects, verify requirements, and validate deliverables against predefined criteria. Strong analytical skills, attention to detail, and proficiency in relevant tools and methodologies are crucial for success in these roles.
Perform business analysis, process mapping, and requirements elicitation to assess the needs and priorities of internal stakeholders and establish business requirements for websites, campaign sites, and the Knowledge Repository.
Translate business requirements into precise application functionality, specifications, project documentation, and structured work plans to ensure alignment with organizational objectives.
Develop novel products and solutions by leveraging innovation, design thinking methodologies, and prototyping techniques.
Act as the central liaison for internal stakeholders, guaranteeing that web platform and Knowledge Repository content and functionality align with business goals, support overall strategies, and remain consistently updated across languages.
Collaborate effectively with graphic designers, UX/UI specialists, and content creators to ensure consistent visual identity, optimal usability, and strong branding throughout the website.
Offer expert-led training sessions for team members, content creators, and website visitors, focusing on content management excellence, effective CMS utilization, adherence to website protocols, and utilization of templates. The objective is to foster a deeper understanding of how digital platforms contribute to improved user engagement and the expansion of UNEP’s audience reach.
Develop and oversee the implementation of comprehensive content strategies and ensure consistent management of content initiatives to align with organizational objectives.
Develop and execute a robust web content strategy that aligns with organizational goals and resonates with the intended audience across web platforms and the Knowledge Repository. Establish a streamlined workflow and content management system, overseeing the coordinated execution of page and feature development, as well as editing and translation processes.
Our team requires the procurement of premium website content, meticulously verified for precision, appeal, and alignment with brand standards, while incorporating SEO best practices to enhance visibility and engagement.
Perform routine quality assurance checks to verify adherence to branding guidelines, thematic elements, and standardized templates, ensuring cohesive presentation across all web pages by enforcing consistent typography, formatting, icons, imagery, and layout structures.
Monitor feedback diligently and address it effectively while simultaneously expanding existing sections and spearheading the creation of innovative, specialized pages and webpages.
Craft comprehensive digital marketing strategies—both organic and paid—to effectively communicate key messages and foster engagement centered on the triple planetary crisis and its associated initiatives.
Develop and execute strategic plans while providing leadership for campaigns executed across multiple digital platforms, such as search engines, paid search initiatives on Google and Bing, and YouTube advertising.
Performance monitoring and optimization involve continuously tracking system performance metrics, identifying inefficiencies, and implementing corrective actions to enhance overall efficiency and reliability. This process includes analyzing key indicators such as response times, resource utilization, and error rates, as well as proactively addressing potential issues before they escalate. The role requires a keen analytical mindset to interpret data trends, diagnose root causes of performance bottlenecks, and recommend scalable solutions that align with organizational objectives.
Develop a comprehensive measurement framework to evaluate the effectiveness of web platforms, the Knowledge Repository, individual web pages, and marketing campaigns, while also managing ongoing monitoring and performance reporting.
Track and analyze key performance indicators for the web platform—including traffic patterns, user engagement levels, and conversion rates—leveraging advanced analytics tools to derive actionable insights.
Conduct in-depth data analysis to uncover key trends, pinpoint opportunities for improvement, and enhance user experience, while simultaneously increasing traffic and driving measurable business outcomes.
Responsible for managing the reporting process, delivering performance insights on a monthly, quarterly, and annual basis, as well as for specific campaigns.
Develop and execute optimization strategies informed by data-driven insights, including A/B testing methodologies, SEO enhancements, and usability refinements.
Perform comprehensive market research and analyze emerging trends to uncover opportunities for enhancing the performance of web initiatives and marketing campaigns.
Continuously monitor and adapt to the latest advancements in digital marketing trends and technologies to ensure strategic alignment with industry developments.
The position involves gathering and evaluating data to detect trends or patterns, subsequently delivering insights through visual representations such as graphs, charts, tables, and reports via data visualization techniques. This facilitates strategic planning, informed decision-making, and effective presentation and reporting.
We seek a candidate with a strong educational foundation, ideally holding a bachelor’s degree in a relevant field, though advanced degrees are preferred for specialized roles. Professional certifications or ongoing education in the industry are highly valued. The ideal applicant demonstrates a commitment to continuous learning through workshops, seminars, or online courses to stay current with evolving trends and technologies.
A master’s degree or equivalent advanced qualification in fields such as Software Engineering, Computer Science, Information Systems, Communications, Public Information, or closely related disciplines is necessary.
A first-level university degree coupled with two years of additional qualifying experience may substitute for the advanced university degree.
Completion of both degree and nondegree programs in data analytics, business analytics, or data science is preferred.
We seek a candidate with relevant professional experience in the field. Applicants should possess experience in roles that align with the position’s core responsibilities, including but not limited to project management, team leadership, or specialized technical tasks. Previous employment in a similar industry or function is highly valued, as it demonstrates adaptability and industry-specific expertise. The ideal candidate will have a proven track record of success in roles that require problem-solving, strategic planning, and effective communication. Additionally, experience with industry-standard tools, software, or methodologies will be considered a strong asset.
A minimum of five years of progressively responsible experience in developing and managing web and knowledge platforms for a large science-based organization or an equivalent entity is required.
Proficiency in overseeing medium to large-scale technical projects within a multistakeholder framework is essential.
Proficiency in overseeing website content management systems, including Drupal, along with expertise in coordinating web content, is essential.
Proficiency in overseeing library or knowledge platforms, particularly with the technical administration of repository software like Space, is essential.
A minimum of two years of proven leadership experience in leading a cross-functional team is essential, encompassing responsibilities such as strategic planning, performance oversight, and ensuring the timely delivery of results.
Proficiency in digital media strategy, transformation initiatives, and campaign development, along with expertise in other public information dissemination methods, is essential.
Preferred candidates will have a proven track record in leading change management projects within the United Nations or comparable international bodies.
Proficiency in the use of at least one project management tool, such as Microsoft Project, is preferred.
A minimum of two years of experience in data analytics or a related field is preferred.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
5 years
