Provide technical pre-sales assistance to clients as well as the sales, bid, and commercial teams. Evaluate client requirements and develop fully optimized technical and commercial solutions from end to end. Confirm the technical, capacity, and inventory feasibility of proposed solutions to ensure adherence to service level agreements, project timelines, and budgetary constraints.
Reporting to the Capacity Planning Manager, this role ensures strategic alignment of resources with operational demands through meticulous forecasting and resource allocation. The incumbent will oversee the development of capacity plans, analyze performance metrics, and identify opportunities for efficiency improvements. Collaboration with cross-functional teams will be essential to validate assumptions, assess risks, and implement solutions that support scalable growth. Strong analytical skills, proficiency in data-driven decision-making, and the ability to translate complex insights into actionable strategies are critical for success in this position.
Oversee and execute a comprehensive range of critical responsibilities to ensure operational excellence, including managing daily workflows, coordinating team efforts, and maintaining high standards of performance. Implement and refine processes to enhance efficiency, productivity, and accountability across assigned functions while fostering a collaborative and results-driven work environment. Lead initiatives to identify and mitigate risks, optimize resource allocation, and align departmental objectives with organizational goals. Monitor progress through regular assessments, performance metrics, and feedback mechanisms to drive continuous improvement and sustainable growth. Act as a liaison to facilitate seamless communication between stakeholders, departments, and leadership to ensure alignment with strategic priorities and compliance with policies.
Deliver specialized technical assistance during the pre-sales phase to enhance both sales execution and service provisioning procedures.
Develop technical solutions while producing comprehensive internal and client-facing technical documentation.
Identify potential issues, challenges, and contractual concerns within solutions, then implement effective mitigation strategies accordingly.
Create detailed technical product descriptions, establish comprehensive architectures, and compile thorough documentation regarding functionality.
To establish and execute robust standards and processes for solution planning and design, ensuring their seamless integration and operational effectiveness.
Assist in the creation and enhancement of new products throughout the development lifecycle. Contribute to ideation, design, prototyping, testing, and launch phases by collaborating with cross-functional teams. Analyze market trends, customer feedback, and competitive benchmarks to inform product decisions. Document requirements, track progress, and ensure alignment with business objectives and technical feasibility.
Collaborate closely with cross-functional teams to develop tailored, comprehensive solutions centered on technical proficiency, order fulfillment, service assurance, and billing accuracy.
Enhance the effectiveness of solution development processes to drive greater productivity and quality.
Prepare ad hoc reports as necessary to support data-driven decision-making and operational needs.
Assist in the creation of technical drawings and documentation.
Assist in auditing and maintaining the accuracy and integrity of database records and information, ensuring compliance with established standards and procedures.
Ensure the accuracy and reliability of data within OSS/BSS systems through consistent utilization and verification.
Minimum education requirements include a bachelor’s degree in a relevant field or an equivalent combination of education and experience. Candidates must possess at least three years of professional experience in a related role. Strong analytical and problem-solving skills are essential, along with proficiency in industry-specific software and tools. Excellent communication and teamwork abilities are also required to collaborate effectively with colleagues and stakeholders. A commitment to continuous learning and staying updated with industry trends is expected.
A bachelor’s degree, or an equivalent qualification, in a relevant discipline is required.
A minimum of three years of relevant professional experience is required for this position. Candidates must possess strong analytical skills, proficiency in Microsoft Office Suite, and excellent written and verbal communication abilities. The ideal applicant will demonstrate problem-solving capabilities, attention to detail, and the capacity to work both independently and collaboratively in a fast-paced environment. Familiarity with industry-specific software or tools is a plus.
A minimum of eight years of technical expertise within the telecommunications sector is required, along with at least five years of experience in a solutions architect capacity—or an equivalent position.
Proficiency in service delivery, sales support, network infrastructure, and operations support, or comparable domains, is essential.
Intermediate proficiency in Transmission technologies, including Dense Wavelength Division Multiplexing (DWDM), Optical Transport Network (OTN), and Synchronous Digital Hierarchy (SDH), is required. Additionally, familiarity with IP networking, encompassing Peering, IP Transit, and Layer 2/3 services, is essential. Experience with Fiber, Colocation, and Subsea networks is also necessary.
Renowned proficiency and extensive hands-on experience with Geographic Information Systems (GIS) are imperative for this role.
Professionals should possess a comprehensive understanding of the entire product and technology development lifecycle, encompassing technical product development, fulfillment processes, assurance protocols, and billing methodologies.
Proficient in formulating solution alternatives to thoroughly assess all potential effects and expenses associated with the recommended approach.
Companies seek candidates with a proven track record of delivering polished, impactful written and verbal communication, as demonstrated through prior professional achievements.
Proficient in leveraging Microsoft Visio, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint to create comprehensive diagrams, reports, spreadsheets, and presentations with precision and efficiency.
Strong interpersonal and presentation abilities are essential, with a focus on distilling complex concepts into clear, actionable insights and delivering key project updates effectively across all organizational levels.
Capable of effectively balancing competing priorities, providing clear direction, and resolving issues efficiently within a high-pressure setting.
Available to accommodate flexible scheduling to meet client needs, including evenings and weekends as required.
Seeking candidates with a proven track record in relevant experience and a strong skill set aligned with the position’s requirements. Ideal applicants will possess demonstrated expertise in key areas pertinent to the role, including technical proficiencies, industry-specific knowledge, and problem-solving capabilities. Proficiency in essential tools, methodologies, and frameworks is expected, along with the ability to apply these competencies to deliver measurable outcomes. Strong communication skills and the capacity to collaborate effectively within cross-functional teams are also highly valued. Familiarity with industry best practices and a commitment to continuous professional development are key considerations for this opportunity.
Proficiency in network engineering, particularly in the design and planning of Transmission or IP networks, is required.
Accomplished in crafting and implementing intricate, sophisticated solutions with a demonstrated history of success.
Proficiency in understanding the competitive environment surrounding product and service portfolios within the connectivity solutions sector is essential.
Attributes
Our ideal candidate excels in cultivating strong client connections while fostering collaborative partnerships. They prioritize client satisfaction as a core objective, consistently demonstrating a commitment to understanding and addressing client needs. This role demands exceptional interpersonal skills, enabling the successful navigation of complex client relationships with professionalism and tact. The ability to maintain long-term business relationships and deliver tailored solutions is essential to this position.
Integrity, characterized by unwavering honesty and a steadfast commitment to ethical principles, is a fundamental requirement for this role.
We seek a dynamic, highly motivated, and adaptable professional to join our team. The ideal candidate will demonstrate a strong commitment to excellence and a willingness to embrace change in a fast-paced environment. Flexibility in work hours and adaptability to evolving priorities are essential for success in this role.
Personnel excellence, precision, and meticulous attention to detail are essential qualities for this role.
Collaborative professionals thrive by leveraging teamwork and strategic partnerships to deliver impactful outcomes. Success is achieved through collective effort and shared objectives, fostering a cohesive environment where diverse strengths converge to accomplish key goals.
Demonstrated proficiency in analyzing data and synthesizing information from diverse sources to derive meaningful insights.
Proven ability to communicate effectively in English, coupled with a strong interpersonal skill set, enabling seamless interaction with diverse individuals.
Proven expertise in network diagnostics, with a strong ability to identify and resolve complex network issues efficiently. Demonstrated proficiency in utilizing diagnostic tools and methodologies to troubleshoot connectivity, performance, and security challenges within network infrastructures.
Qualifications
BA/BSc/HND
Experience Required
8 years
