Responsibilities
Staff Management: Supervising team members, scheduling shifts, and addressing personnel issues.
Customer Service: Responding to customer inquiries and complaints, ensuring high service standards.
Operations Oversight: Monitoring operational procedures to maintain efficiency and safety.
Financial Management: Managing cash flow, handling transactions, and preparing financial reports.
Compliance: Ensuring adherence to company policies, health and safety regulations, and legal requirements.
Problem Solving: Quickly resolving issues that arise during shifts, including conflicts with team members or customers.
Communication: Acting as a point of contact between different departments and management.
Training: Onboarding and training new team members, and providing ongoing training for existing staff.
Inventory Management: Monitoring stock levels and coordinating with suppliers as needed.
Reporting: Preparing shift reports and providing feedback to upper management on operations
Qualifications
Degree in Hospitality Management or any relevant course. Certification will be an added advantage.
Atleast 1 year experience in a similar role.
Proficient in budgetting, leadership, communication and multi tasking.
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