Job Highlight:
Reporting to the Global Help Desk Manager, Operations, you will primarily focus on enterprise level planning/configuration and support for Apple computers in the organization. Other duties will include tier 1 general office and windows support.
What will you do:
Ensure a consistent user experience across all macOS devices
Leverage Jamf or similar MacBook MDM tool – Planning and Implementation of macOS upgrades and rollout
Maintain client hardware standards, including client configuration, and test new technology to improve our computing environment
Work as the escalation point between different support teams for issues related to macOS Manage and administer client system infrastructure for macOS endpoints
Develop configuration policies, test and document findings, update and effectively communicate procedures
Keep up with the Apple and Jamf communities and use the information to improve the Apple/Mac device management across the enterprise
Escalate priority support issues to senior staff and/ or corporate technology groups
Collect and forward all relevant information prior to escalation to allow senior staff to operate efficiently
Maintain a positive working relationship with business lines and other departments
Prioritize and schedule work as necessary to maintain department service level agreements
Maintain and monitor department mailbox
Update and maintain cases in a timely fashion
Basic networking skills and troubleshooting
What will you need:
Education: You have completed a bachelor’s degree in IT, Computer Science, engineering or relevant field Experience
Experience: You have 3+ years of relevant, full-time work experience, including in the Mac OS application support experience
Experience supporting users in a remote/help desk environment
Experience with endpoint/workstation experience – Mac OS required
Experience with support MS o365 suite desktop/web apps
Experience handling client interaction and customer support
Languages: You are proficient in spoken and written English. Additional language skills are desirable
Requirements: Existing work authorization is required where this position is based. WRI is unable to authorize visa work authorization.
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jobs.jobvite.com