Key Responsibilities:
Lead: You understand the mission, vision, core values, and value proposition and make these your North Star when executing your role.
Support: You ensure that EAs consistently perform with excellence and progress with desire by providing relevant training, resources, and empowerment.
Guide: You demonstrate a thorough awareness of the various duties that EAs perform on a daily basis while identifying areas for development and reinforcing their strengths.
Manage: From onboarding to issue resolution, you take ownership and accountability for any activity or initiative that involves your team.
Track: You keep a check on the client-EA partnership health while also monitoring EA attendance, concerns, escalations, and owning the resolution of performance and quality issues.
Advocate: You strengthen our values, house rules, and policies while promoting a positive work-life blend.
Requirements
At least five (5) years of operations and people management experience in the BPO, service industry, and similar operations
At least three (3) years of experience interfacing with foreign stakeholders, preferably American stakeholders.
Excellent coaching skills and a passion for people development
Excellent English communication and presentation skills
Excellent (cross-functional) stakeholder management skills
Good grasp of the industry-standard performance management
Proficient in creating business reports and performance narratives
Good role model
Willing to work the night shift and rotating shifts
Experience as an Executive Assistant or managing Executive Assistants
Experience in project management, training, and quality
Coaching certification
Experience working with C-level executives in Western countries
Experience working with fast-paced tech startups.
Apply via :
bridgetalentgroup.zohorecruit.com
