Key Responsibilities:
Store Management:
Oversee the daily operations of the store, ensuring efficiency and effectiveness in all processes.
Develop and implement strategies tdrive sales, increase profitability, and improve customer experience.
Ensure the store meets all regulatory and compliance requirements.
Staff Supervision:
Recruit, train, and supervise store staff, ensuring high levels of performance and motivation.
Conduct regular performance evaluations, provide feedback, and implement staff development plans.
Manage staff schedules, ensuring adequate coverage during all business hours.
Customer Service:
Maintain high standards of customer service, addressing customer inquiries and resolving any issues promptly.
Monitor customer feedback and implement improvements tenhance customer satisfaction.
Inventory Management:
Oversee inventory levels, ensuring products are well-stocked and properly displayed.
Coordinate with suppliers for timely restocking and negotiate favorable terms.
Conduct regular inventory audits tminimize shrinkage and loss.
Financial Management:
Prepare and manage the store’s budget, monitor financial performance, and report on key metrics.
Implement cost-saving measures without compromising quality or customer experience.
Ensure accurate cash handling, bank deposits, and reconciliation.
Marketing and Sales:
Collaborate with the marketing team tdevelop and execute in-store promotions and campaigns.
Analyze sales data tidentify trends and adjust strategies accordingly.
Foster relationships with key customers and local businesses tdrive foot traffic.
Health and Safety:
Ensure the store complies with all health and safety regulations.
Conduct regular safety inspections and implement corrective actions as needed.
Qualifications:
Bachelor’s degree in Business Management, Retail Management, or a related field.
Proven experience in a managerial role within a retail environment.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability tmultitask and prioritize in a fast-paced environment.
Proficient in using retail management software and Microsoft Office Suite.
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