Key Responsibilities: –
Client Consultation:
Engage with clients to understand their travel preferences, needs, and budget.
Provide expert advice and personalized tour packages.
Itinerary Planning:
Create detailed travel itineraries, including accommodation, transportation, excursions, and other services, tailored to client needs.
Bookings & Reservations:
Manage bookings for flights, accommodation, car rentals, tours, and activities through direct contact with suppliers and travel management systems.
Product Knowledge:
Maintain up-to-date knowledge of various destinations, tour packages, and travel trends, including Kenyan national parks, beach resorts, and international destinations.
Customer Service:
Provide excellent customer service before, during, and after travel, addressing any issues or queries that may arise.
Sales & Marketing:
Contribute to sales and marketing efforts by promoting special offers, packages, and services to clients and potential customers.
Administration:
• Handle invoicing, payment follow-ups, and documentation, ensuring all paperwork is accurate and in order.
Requirements: –
Experience: Minimum of 2 years in a similar role within the travel and tourism sector. – Education: Diploma or degree in Tourism, Travel Management, or a related field. –
Skills:
Excellent communication and customer service skills.
Strong knowledge of destinations within Kenya (e.g., Maasai Mara, Amboseli, Watamu) and international travel options.
Familiarity with GDS systems (e.g., Amadeus, Galileo) and online booking platforms.
Ability to work under pressure and meet sales targets.
Problem-solving skills and attention to detail.
Language: Fluent in English and Kiswahili. Knowledge of additional languages is an advantage.
Apply via :
cdl.zohorecruit.com
