Job Description:
To provide technical, (preventative) maintenance, repairs, installation and customer service support in order adhere to agreed SLAs with clients and to maximize client satisfaction.
Responsibilities
Maintenance
Performance Indicator
Execute maintenance and repairs of buildings and equipment in order to minimize ‘downtime’
Day-to-day surveillance of building and equipment
Support maintenance and repairs on buildings and equipment (e.g. generators / cooling) as scheduled by the Facility (team) manager
Document all maintenance and repairs made on buildings and equipment in a timely fashion
Co-monitor and co-direct repairs and maintenance executed by external employees and document the results
Monitor equipment and installations to ensure adherence to safety standards
Co-provide input on power usage and for capacity planning
Act as a first point of contact for ESC for technical requests
Acts as first line of response on alarms and handle or escalate alarms according to guidelines
Participate in the full continuous (24×7) call-out team
Under the co-ordination of the Customer Implementation Manager, co-install or co-supervise installation of customer equipment in the data centre and keep a complete record of the process and results
Provide service delivery of Value Added Services (VAS)
Co-perform actual customer services as indicated in the client contract
Experience, Knowledge and Expertise:
Secondary education in a technical field.
Recent graduate with an electrical engineering background
Qualified electrician certificate is a distinct advantage
Minimum of 0 – 2 years experience as a technician in an electrical or industrial environment
Knowledge of data centres is a distinct advantage
Fluent in English
Accurate and eye for detail
Client-focused
Good communication skills
Good administrative skills
Good decision-making skills
Flexible working manner
Stress-resilient
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