Reporting to the Products Manager, the Business Intelligence Analyst will be mandated with supporting management and customer decision making by inspecting, cleansing, transforming, and modelling data with the goal of discovering useful information, suggesting conclusions, and developing reports and presentations.
Responsibilities
Ensuring that the commercial teams have accurate information on their performance against set targets and allowing them engage with customers on a daily basis
Preparing and taking ownership for the quality and accuracy of commercial management reports and board papers
Working with key departments and teams in ensuring service expectations are in line with customer needs by monitoring performance against SLAs for the switch and response on social media platforms
Developing communication material to inform customers, stakeholders and the public on switch performance and activities
Compiling Revenue, volume and customer acquisition Performance statistics and reporting on them against targets
Working with key department in tracking deployment of new solutions within the channel and troubleshooting on any challenge that may arise by acting as liaison to technical and operations team
Preparing change requests within the Switch processes in relation to customer requirements
Identifying and tracking customer complaints and implementing customer satisfaction monitoring and Evaluation process
Qualifications
Bachelors’ Degree in Business, Commerce, Actuarial or any Related fields
At least 2 Years’ experience in the payment industry or Financial Services Industry
Must have at least 1 years’ experience in digital payments
Experience in data analysis and Business Intelligence
Experience in developing product positioning and messaging, communications, launching new products, and developing and executing go-to-market strategies
Knowledge of banking or financial Systems and payment systems
Knowledge of business aspects of payment Schemes
Analytical skills
