Job Grade: NSSF Grade 8
This is the entry grade for degree holders in this cadre. An officer in this level will be under the guidance of a senior officer and may be deployed in any of the following operational arears to perform the duties specified thereof.
Duties & Responsibilities
Specific duties and Responsibilities will entail:
Enterprise Business Systems Support.
Installing and updating antivirus programs on all ICT devices;
Creating user accounts and assigning privileges;
Monitoring network and core systems performance;
Maintaining an incidences directory and responding to user queries or complaints, taking corrective action and escalating to relevant IT staff and/or external service providers;
Responding to requests from users and providing support as per ICT policy;
Conducting periodic preventive maintenance of computers, printers, VoIP phone and computer equipment;
Remotely providing technical support to all NSSF branches countrywide;
Escalating issues related to departmental business administrators, System Administrators and Infrastructure to the relevant offices and track the reported issues/jobs;
Informing the user on job completion, then closing the user request in the work log register; and
Troubleshooting software problems, resolving or escalating issues beyond own capability to specialist.
Governance and Enterprise Architecture
Providing architectural consulting expertise, direction, and assistance to Systems Analysts, Systems Engineers, and Systems Architects;
Developing and managing an infrastructure and capacity plan;
Documenting, communicating and enforcing a technology standards policy;
Developing, documenting, making recommendations, and communicating plans for investing in IT infrastructure, including analysis of cost reduction opportunities;
Designing, developing, and overseeing the implementation of end-to-end integrated systems;
Developing and executing test plan to check infrastructure and systems technical performance, reporting findings, and making recommendations for improvement.
Collaborating with end users and senior management to define business requirements for complex systems development and gains buy-in for all infrastructure plans;
Participating in creating, building and maintaining the enterprise architecture and capability;
Constructing and maintaining the SOA and applications architecture landscapes and roadmaps; and
Facilitating the creation, maintenance and adherence to Architectural principles with a specific focus on the creation and maintenance of the SOA principles.
Requirements for Appointment
Bachelor’s Degree in Computer Science, Information Technology or related field from a recognized institution; and
Proficiency in computer applications.
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The Managing Trustee/CEO National Social Security Fund (NSSF)PO. Box 30599 – 00100 NAIROBIApplications should be received by or before Monday, 9th September, 2024 latest 5:00pm (EAT)NSSF is an equal opportunity employer therefore persons with Disabilities, the marginalized and the minorities are encouraged to apply.
Canvassing in any form will lead to automatic disqualification.
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