Job Requirements
Bachelors Degree Business Administration, Hospitality Management or any related course.
Attained a C+ or higher in your KCSE.
Proficient in Microsoft Office.
Customer Service experience: At least 1 Year would be an added advantage preferably in a busy environment.
Competencies and Skills Required
Excellent communication and presentation skills.
Enthusiasm and Reliability
Ability to multi-task and work under pressure
Highly adaptable
Exceptional interpersonal skills
Emotionally Intelligent
Empathetic
Strong customer centric skills
Job Duties and Responsibilities.
Maintaining a positive, empathetic and professional attitude towards clients at all times
Primary point of contact within the hospital
Investigate and respond to all customer enquiries promptly directly to customer inquiries either fact to face, by telephone or electronically and Resolving customer complaints
Welcoming, receiving, guiding and directing the patients around the hospital
Filling and processing of application forms
Investigate and respond to all customer enquiries promptly.
Escalate complex queries to the appropriate functional area.
Carry out customer and product related document processing
Make customers’ experiences better by ensuring customer satisfaction
Communicating with customers through various channels.
Develops and maintains strong relationships with customers by providing support, information, and guidance
Performing billing duties.
Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.
Answer all incoming calls and redirect them or keep messages.
Handling patients, referral sources, and administrative department inquires
Assisting the doctors in booking appointments for the next visit of the patient.
Entering patient information into a customer information system
Serving as a backup when other employees are out due to absent staff members
Any other duties as assigned.
Interested applicants should send their detailed CVs and cover letters urgently quoting the job title ( Customer Service Reliever-Hospital) as subject to careers@italgloballtd.com to reach us not later than 20th August 2024.
Apply via :
careers@italgloballtd.com
