Job Description
Responsible for taking inbound demand (e.g., general banking, card service, home loans, Biz Direct, Segment Banking, Self Service Banking, email, VAF, limits and authorisations, origination, sales, lost or stolen card cancellations) from clients (e.g., email, telephone, letter, social media, etc.) To sense what problems clients, want resolved in order to improve the capability of response.Responsible for taking inbound demand (e.g., general banking, card service, home loans, Biz Direct, Segment Banking, Self Service Banking, email, VAF, limits and authorisations, origination, sales, lost or stolen card cancellations) from clients (e.g., email, telephone, letter, social media, etc.) To sense what problems clients, want resolved in order to improve the capability of response.
Qualifications
Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce
Experience Required
Digital & eCommerce, PPB
Personal and Private Banking
5-7 years Experience within a call centre environment, understanding the banks products and services, Contact centre management and operations, previous branch and operations experience and experience in providing Intermediary Services and Advice.
Additional Information
Behavioral Competencies:
Developing Strategies
Embracing Change
Empowering Individuals
Establishing Rapport
Generating Ideas
Technical Competencies:
Customer Understanding (Business Banking)
Financial Acumen
Product and Services Knowledge
Risk Identification
Risk Reporting
Apply via :
www.standardbank.com
