JOB PURPOSE
The Operation Support role forms part of the Operations Team with clearly cut out technical support functions to both clients and internal needs.
This role is charged with supporting daily operations and continuous service improvement.
The Operation Support Officer will be expected to apply professional principles, practices and techniques to ensure all work is conducted in an efficient and effective manner.
ACADEMIC QUALIFICATIONS
Must have attained a minimum grade of C + in the O levels.
A bachelor’s degree or Diploma in information technology, Telecommunications, Informatics, Computer Science, or any other related field from a recognized institution
At least 3 years’ experience in Systems support or Software applications development.
Good understanding of programming languages such as Java, PHP, Python and Linux operating systems.
Proficiency in any of the relational database management systems such as PostgreSQL, Oracle, MS SQL Server.
ATTRIBUTES/ SKILLS
Excellent communication skills & customer engagement skills and ability to prioritize tasks.
Ability to work under pressure
Programming skills
Creativity and innovation and ability to address complex customer needs
Analytical Skills
Problem solving skills
Working knowledge of software development best practices
Working knowledge of software applications security
Attention to detail
KEY DUTIES AND RESPONSIBILITIES
Provide Systems support of the financial service platform
Manage user accounts and access onto the platform
Monitor system and service performance against customers’ & Partner SLAs or any other internal uptime requirements
Create and maintain product catalogs for all financial service products managed on platform
Establish and operate systems support function to support issues, incidents and other requests for service related to the financial service platform
Manage an incident log, capture details of bugs / defects and assess impact before forwarding to service provider for resolution
Create and maintain documentation related to administration and use of the system, including training material
Acting as systems trainer for new users
Become the central source of knowledge for how the system functions and best practice
Support internal/ external stakeholders in requirements gathering and refinement for escalation to the KETSA’s technology arm (service provider)
Provide reporting to stakeholders based on data managed in the financial service platform with emphasis on graphical presentations and dash boarding.
Any other duties as may be assigned by the authorities.
go to method of application »
Candidates who meet the minimum requirements are invited to send the following documents to recruitment@ketsa.co.ke. Use “OPERATIONS SUPPORT OFFICER JOB APPLICATION” or CUSTOMER “SUPPORT OFFICER JOB APPLICATION” as the email subjectApplication deadline is 26th August, 2024 at 5.00pm.
Note:
Apply via :
recruitment@ketsa.co.ke
