RESPONSIBILITIES:
The Telecom Manager manages the Telecom business production process in the Company through the technical, sales and field teams to deliver world-class Internet & ICT Services to internal and external clients efficiently and effectively. The position is critical to maintaining and improving technical delivery standards and overall technical set-up, fault management, driving sales and marketing initiatives to deliver on business growth plans, enhance brand visibility, and foster customer engagement.
Other responsibilities:
Work with the Head of Utilities to develop a business plan for Fahari Link and formulate compelling products and services to drive business growth.
Plan network infrastructure, systems and human resources to accommodate upgrades necessitated by a growth in subscribers, a change in customer utilisation patterns or technological advancements in line with business plans.
Generate detailed weekly reports for the Head of utilities or their designate, providing insights on sector developments, regulatory updates, and operational challenges. Offer actionable recommendations for overcoming these challenges.
Liaise with external suppliers (e.g. international bandwidth providers, Telecommunication companies and equipment/software vendors) to ensure cordial working relationships for the ease of procurement of their services
Supervise technical and sales teams to deliver world-class service to customers.
New telecom products idea generation, idea screening, concept development and testing, building a market strategy, product development, market testing, and market commercialisation of new products. Conduct market research to identify potential customers and market segments.
Ensure appropriate use of all technical and production resources, including human resources, ensuring maximum efficiency while continuously improving.
Build and maintain relationships with existing clients to ensure satisfaction and retention.
Represent the company at industry conferences, trade shows, and networking events.
Stay updated on industry trends, competitor activities and customer preferences.
Any other duties assigned by the supervisor
REQUIREMENTS
Hard skills and experience:
10+ years of proven experience in a similar managerial position, preferably in the Internet/Telecom business sector.
A relevant bachelor’s degree / BSc Computer Science / IS/IT/ Electrical Eng/Telecom or any other relevant degree. MBA, CISA, and PMP certifications may be advantageous.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Excellent understanding of the technical and business aspects of the Telecom Business
Creative thinking with the ability to develop innovative business strategies.
Ability to work under pressure and meet business-set targets.
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