Job Description
This role is required to work overnight from 11pm to 7.30am the next day.
Effective supervision of late guest arrivals and early departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused
Knowledge in Opera PMS and balancing procedures. Run reports and draw up statistical information as required by finance policies and procedures
Compile Night Audit Day pack reports and documents in accordance with PCI Compliance, distributing to specific departments in a timely manner as required.
Complete computer system backups and save in accordance with finance policies and procedures
Assist in the management of the hotel Front Office operation to achieve a reputation as a market leader in individualized customer focused service in the hotel locality
Supervision of night services including room service, OTS and porter services, ensuring guest arrivals and departures are as efficient as possible.
Management of the security and safety of both hotel guests and employees
Be carrying our Night Manager responsibilities in absence of the Night Manager
Be aware of room availability and sensitively manage overbooking situations where late night relocation is required.
Ensure that reservations details for in house-guests are recorded correctly, i.e. room rates, dates of stay, authority to charge.
Complete relevant computer tasks in relation to Night Audit functions, including posting room charges and daily room revenue.
Assist in the preparation of Front Office monthly reports, commenting on key performance indicators.
Ensure public areas are clean and well presented with regular monitoring.
Effective liaison with the Reservations office to ensure accuracy in room allocation and maximizing of yield.
Qualifications
Previous experience in Front Office operations or finance at a supervisory level
Diploma or Degree from a recognized institution in a related field.
Strong leadership and interpersonal skills.
High level of integrity and professionalism.
Ability to handle multiple tasks and prioritize effectively.
Proactive and results-oriented mindset.
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