Key Responsibilities
Ensures the smooth running of the operations on a day to day basis and in a proactive manner.
Support and assist all Front Office sections.
Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.
Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales of Front Office matters which may concern them.
Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.
Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles.
Maintain reservation procedures, same day arrivals.
Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.
Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
Ensures that all departmental information is kept accurately and up to date.
Understand and carries out duties in line with Hotel Emergency Procedures.
Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.
Responds promptly to any operational requests from Front Office and other hotel departments.
Attends to referred and unsolved problematic situations.
Completes VIP, delegations and group leaders welcome and farewell as appropriate.
Conduct efficient hand-over with coming Manager.
Skills, Knowledge and Expertise
Minimum 3 years’ experience in a Front Office Supervisory position in a 5/4 star Hotel.
Excellent oral and written skills in English. Additional language will be an added advantage.
Comprehensive Opera knowledge.
Up Selling techniques.
Apply via :
kempinski.pinpointhq.com
