Job Description
Under the direct supervision of the Accountability Officer, he/she will assist him/her in ensuring ACTED continuously engage in meaningful two-way dialogue with communities it serves as well as ensuring the implementation and management of a complaints mechanism, pro-active engagement with project beneficiaries and ensuring issues, questions and complaints are followed up in a meaningful and genuine manner.
With the support and supervision of the Accountability Officer, the Intern will assist in:
Documentation of feedback received, logging onto ACTED reporting templates, and analyzing feedback trends in order to improve community engagement
Liaising with field staff on trends for each respective area, supporting improvement of community engagement at each project site;
Providing timely feedback to the program team, and Area Coordinator on sensitive issues, on complaints raised by the communities on project activities;
Contacting beneficiaries and key stakeholders on a regular basis to collect feedback on project activities;
Supporting direct line manager with field visits as required
Work closely with program teams to ensure all feedback is incorporated into approaches and future programs where possible.
Institutionalize and enhance accountability mechanisms to all ACTED projects.
Participate in accountability forums to represent ACTED
Filing accountability and feedback materials.
Perform other duties as assigned by the supervisor
Requirements
Bachelor’s Degree in Social Science, Community Development or related field.
Experience of social research methods to conduct monitoring and evaluation for humanitarian and development initiatives/interventions will be a plus
Certification in monitoring and accountability is a very strong asset
Excellent interpersonal and communication skills; the ability to successfully and effectively liaise with a variety of people in a multicultural set up.
Proven commitment to accountable practices.
A Kenyan Somali national with good English communications skills (both oral and written) and report writing skills will be preferred.
Strong team player of high integrity, pleasant personality, ability to work under least supervision and meet strict deadlines.
Ability to work independently.
