Key Responsibilities
Development and implementation of strategies necessary to achieve a sustained growth in revenues & profitability through the card business.
Retain and enhance business relationships from existing and potential customer base through delivery of excellent customer experiences.
Develop, market and monitor the Cards business, with the aim of ensuring that the Bank remains competitive and keeps track with dynamic digital/Card/Channel environment.
Direct involvement in overall business strategy, tactics, and objectives necessary to deliver on Channel Business expectations. Include strategy management planning events, regular one-to-one discussions with peer senior managers.
Lead and develop an effective team through training. Communication, performance management, development plans and reward/recognition practices.
Implement the Group compliance policy by containing compliance risk in liaison with the Manager Risk and Compliance, ensuring adequate compliance resources, risk mitigation and training, fostering a compliance culture and optimizing relations with regulators.
Create and implement well-orchestrated action plans including engagement with regulators. Knowledge of all regulatory changes and operational environment and assures compliance with current regulations.
Develop budgets to ensure cost containment.
The Person
For the above position, the successful applicant should have the following:
Bachelor’s Degree in Business from a recognized institution
At least 5 years’ work experience
4 years’ experience in Visa and MasterCard Operations experience
3 years’ experience in Card sales experience
2 years’ experience in Card service and retention experience
1 year’ experience in Card portfolio management experience
1 year’ experience in Card product development experience
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