Job Location:WESTLANDS
Location:WESTLANDS
Job Number: KE00013
Agreement Type: Contract
iSON Xperiences Kenya has vacancy for an Assistant Manager, Operations (Collections) who will be responsible for managing multiple mandates according to the client’s SLA, develop objectives for day-to-day collections activities, analyse daily, weekly and monthly statistics and trends to maximize collections, ensure collection targets are met, advise on areas of improvement.
KNOWLEDGE, SKILLS AND ABILITIES
Minimum of a Bachelor’s degree. Master’s degree preferred.
At least 8 years’ experience in a debt collection role.
Knowledge and understanding of debt collection systems.
Experience in portfolio management.
Minimum of 3 years’ experience directly responsible for managing a team.
Excellent People Management skills.
Excellent Communication skill (written & verbal).
Computer literacy: Word, intermediate Excel, PowerPoint.
Strong Relationship Building and customer service skills.
Deadline and Target/Results Driven with a high attention to detail.
Demonstrates a sound work ethic.
Good understanding of the debt collection landscape in Kenya
WORK CONDITIONS
Flexible to work extra hours to meet business needs.
Expiration Date: 16/08/2024
Apply via :
xperiences.com
