Responsibilities
Sales Strategy and team leadership
Breaking down Zonal Strategies into ward level tactics and driving implementation to achieve set KPIs.
Communicate monthly & weekly Sales targets and providing required support to achieve them.
Inspire, Motivate and Mentor Sales team at ward and zonal level.
Ensure that the teams they oversee are highly motivated.
Performance management for sales and collection within the zones to build capabilities of the team.
Deliver zonal Sales Volumes as per Contribution target set and in line with revenue goals/Kit Mix.
Continuously synthesize feedback from the field team and drive the resolution on challenges that may affect attainment of set goals.
Recruit, Train and Retain Area Agent Leads as well as Sales Agents through cluster creation.
Customer Management
Provide guidance to ensure field teams provide exceptional Customer Experience at every customer touch point in collaboration with
Customer Experience Team.
In collaboration with Customer Finance, drive the implementation of Repayment, Repossession and Customer Engagement Strategies.
Stock Management
Manage stock availability within the hubs and stock points for purposes of market development.
Manage stocks held by commission-based sales team in the field.
Periodic reconciliation of stocks in the field with the sales agents as per the policy to mitigate stock loss.
Portfolio Management
Manage zonal portfolio management by ensuring Customer repayments on advanced Loans
Manage Sales teams to ensure collections are ongoing and Portfolio is quality as per set Targets per individual.
Ensure the customers onboarded are reachable via the primary numbers as well as knowledge of their physical residence.
Reports/ Reporting
Daily, Weekly and Monthly Reporting on ALL KPIs as required.
Actively participate on monitors competition in collaboration with the Product Dev team.
Escalate Identified risks and define possible mitigation measures.
We believe that great managers:
Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results.
Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.
Knowledge And Skills
Experience:
6 years’ experience within service subscription industry/Micro Finance/Asset financing leading a team.
Sales Success Track record
Loan Sales & Portfolio Management experience
Experience in the development of Sales Strategies and loan collection strategies.
Computer skills in a Microsoft Windows environment.
Good oral and written communication
Experienced at multitasking under pressure against demands and deadlines, whilst always maintaining a positive and constructive attitude and demeanor
Evidence of the practice of a high level of integrity, professionalism, confidentiality and maturity
Flexible approach to working, able to pick up a variety of tasks/projects with minimal supervision
Excellent organizational skills and attention to detail
Agility and innovation
Qualifications:
Bachelor’s degree in Business Administration or relevant field.
Apply via :
jobs.engie.com
