Duties and Responsibilities
Delivering Operational/ Service Excellence
Ensure accurate data is captured in the core systems to maintain high quality of work
Analyze applications based on the current existing policies and procedures to arrive at appropriate decision as to approval/decline.
Meet individual targets on assessment of all duties as per the set SLA.
Ensure KYC compliance rating of 100% in rigor checks.
Ensure daily submission of accurate data on Individual MI
Ensure screening as per KYC / Rigour checks.
Come up with initiatives to improve on our process and customer service and/or generate revenue
Ensure turnaround time is observed as per SLA.
Ensure timely escalation of issues either by providing Management information or by use of other available channels.
Maintain Risk and Control awareness, identification of Hotspots, promote best practices across the team on a regular basis.
People Activities/Teamwork
Acquire new skills or train a colleague to enable you or them work on any desk during emergencies.
Ensure efficient time management within the team by completing and handing over the days work in time.
Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
Manage self- leave days as per the leave plan required.
Participate in events organized by the center and bank as a whole.
Self
Agree actions on your developmental areas with team leader
Ensure Performance management process is done and completed within given time scales.
Ensure all trainings are undertaken before set deadlines.
Understand and manage risks and risk events (incidents) relevant to the role
Champion adherence to governance and control processes within the team
Ensure all the controls are adhered to in all processes
Interested and suitably qualified individuals should email their application letter with salary expectations, enclosing copies of academic and professional certificates (in zipped format), detailed CV indicating work experience, contacts, and addresses of relevant referees on or before the close of business 5th August 2024. Use the email- jobs@cloversmtc.com. Only shortlisted candidates will be contacted
Apply via :
jobs@cloversmtc.com
