Responsibilities:
Manage connection & support teams and share daily reports on technician workload for the region managed
Proactive tracking of teams whereabout, workmanship and the scope they are handling
Attend to failures/faults and resolve within the stipulated SLA . Resolve escalations coming from the teams like connections that requires poles, port degradation etc. and escalate that cannot be resolved immediately to Project Manager on a timely manner
Responsible for Casual Management; assigning casuals duties, weekly wages preparation
Take charge of Material reconciliation used in FTTH & FTTB capacity optimization and failures/faults
Continuously review and recommend customer management processes to maximize service delivery at customer premises.
Relay work status, feedback, and instructions to Project Manager and other stakeholders.
Monitoring and reporting on Network performance other observations during troubleshooting.
Plan, schedule and action on permanent fixes and clean ups and share reports on the same scope
Manage and assign tasks to Patrol technician and own reports from the patrols and track issues raised to closure
Participate in site network acceptance for FTTH and FTTB projects Prepare and issue regular/weekly project progress reports for timely and accurate project status and decision support information to stakeholders
Guide and provide leadership to the service delivery team as well as plan and coordinate on-going support for customer connections.
Ensure adherence to OHS policies and stipulated code of Conduct by the Management & Client by all connection & repairs and maintenance teams
Must be able to read and interpret existing and new FTTH designs, KMZS, or in the field.
Must be able to request materials on ERP and reconcile them on daily basis
Requirements:
Bachelor’s degree in Electrical Telecommunications Engineering, Computer Science, IT or any related field from a recognized university
Diploma in Electrical & Telecommunications Engineering, Computer Science, IT or any related field from a recognized university.
Working at Height certification from KPLC is an added advantage.
FOC Certifications
Relevant Skills & Experience
A minimum of two (4) years’ experience in a similar role.
Have a Valid Driving License with a Minimum of Two (2) years of driving experience.
Strong understanding of fiber optic network, testing and Troubleshooting.
Reasonable knowledge of the necessary safety precautionary measures in working at heights.
Proficiency with tools including fiber hand tools, test equipment and splicing machine.. Strong work ethics.
Must have good communication skills and a positive attitude.
Physically capable and available to work overtime including weekends, public holidays and evenings.
Demonstrate the ability to work safely with or without supervision.
Must be well organizes and have ability to prioritize tasks.
Customer service and customer centricity
Send your application through careers@vilcom.co.ke
Apply via :
careers@vilcom.co.ke
