Main purpose of the position:
Patient advocacy- Improving patient experiences and providing solutions for patients who have had poor hospital experiences. Improve the hospital system for future patients, to assist patient, their families and their caregivers i.e. patient rights, grievances or complaints, crisis intervention, customer service and satisfaction, conflict resolution and communication.
Financial management Managing budgets, purchases, Costs and forecasting. Educating patients on their entitlements and options through both public and private benefits.
Information processing – responsible for correctly storing medical documentation by use of technological skills to properly utilise the features of the record-keeping software, to easily access the documents and communicate the information within the required personnel.
Community relations – educate the community government policies to reach ideal policy outcomes, and ensure strict policy compliance within the facility.
Strategic planning & Healthcare marketing – to deliver important health-related messages to the community, corporates and insurance companies. This will help to deliver important, educational information to consumers, build a brand for the healthcare facility. Keep up to date with industry trends, current events and economic changes to ensure the information being communicated remains relevant, informative, and helpful and build beneficial relationships.
Equipment and other LMC facilities – oversee the purchase and maintenance of medical equipment & non-medical equipment, checking the functionality of equipment and materials, performing tests and inventory checks and ordering necessary resources. Monitoring and maintaining the financial budget for equipment and assets. Ensuring that facilities are up to standard and meet current regulatory requirements
Key responsibilities:
Organise hospital Services – responsible for organising various hospital services, coordinate services with patients and healthcare professionals by following standardised procedures whilst organising services. Organising hospital services might include triaging patients, taking patient information, authorising admissions, setting appointments and organising procedures.
Oversee hospital development – responsible for overseeing development within the hospital. This includes the improvement and implementation of certain programs and procedures, conduct quality assurance and identify areas for improvement, evaluate public relations and identify how to implement improvements.
Use financial acumen – make logical decisions, use good judgement and budgeting concepts, identify and understand the financial relations and effects of various aspects within the hospital to manage budgets effectively.
Budgetary responsibility:
To predict revenue
Calculate operating and non-operating expenses and adjust expenses according to revenue.
Work on financial ratios and performance indicators to monitor and adjust the financial health of the hospital.
Procurement responsibility:
Ensure that procurement is within regulatory compliance.
Order Management of Hospital Procurement
Safety of Hospital Procurement
Demand Fluctuation of Hospital Procurement
Transparency of Hospital Procurement
Ensure timely pharmaceutical orders are raised, signed, placed and delivered on time from the vendors for scheduled procedures/surgeries.
Ensure non holding of short expiry medicines are not the shelves.
Ensure there is no over-stocking of medicines.
Ensure sufficient and fast-moving medicines, lenses and injections are not out of stock.
Be the linkage/advise the Hospital Convenor in decision-making and new market trends.
Key Qualifications
Qualifications required:
Minimum academic qualification: Bachelors degree in business administration, Business Management, Nursing, Social Sciences or any other business or medical related field.
Qualifications as an added advantage: Additional training in hospital management will be an added advantage.
Professional registration: N/A
Experience required:
General work experience: Minimum of 3 years’ experience in a hospital administrator role or similar position.
Specific to the position (level/discipline/years): 3 years
Industry: Healthcare/Hospital
Key competencies and skills: Supervisory skills
Analytical and problem-solving skills.
Ability to exercise good judgment in a variety of situations and Decision-making skills.
Strong written and verbal communication
Adept at Decision Making, Process Improvement and Strategic Planning
Organisational skills
Attention to detail
Critical thinking
Teamwork skills
Language requirements: English and Kiswahili proficiency
Computer literacy: Complete MS Office package and any HMIS (Hospital Management Information System) and data analysis.
Personality profile: Pleasant personality with good interpersonal skills
Possess cultural awareness and sensitivity
Flexible
Demonstrate sound work ethics.
Additional/specific work requirements:
Administrative and organizational skills
Target oriented and focused
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