Job Summary
As the Head of Property Africa, will be accountable for driving the end-to-end strategic approach to the Group’s Property portfolio for Country and Africa Cluster. As a strategic role, it will form part of the EMEA Leadership Team and includes the management of the physical environment for clients and staff and by its nature impacts every member of the Bank staff world-wide. The role also includes the management of all projects in relation to the Group’s properties; Group Security, Health & Safety; and Supply Partner Management. This role is the risk control owner in keeping the Bank safe through the provision of a safe, secure and healthy environment for our staff and customers.
Key Responsibilities
Strategy
Drive delivery aligned to the Bank’s Fit for Growth Program with an emphasis on portfolio optimization, ownership and lease principles as well as rationalizing procurement spend to improve on overall efficiency.
Property strategies to incorporate robust application of financial modelling to determine optimal decision making for the benefit of the enterprise in addition to market/cluster
This role is a member of the EMEA Property Leadership Team, with collective responsibility for developing the Property Strategy aligned with the overall Bank strategy.
Effectively communicate the Property strategy and related initiatives through country teams periodically ensuring alignment and consistency in application across all markets
Accountable for the development and execution of the Cluster and Country Corporate Plan including the delivery of the property scorecard objectives and outcomes aligned to strategic goals of Workplace Experience, Safety, Efficiency and Sustainability
Accountable for the development and delivery of Africa property strategies, influencing key geographic and business stakeholders to ensure optimal solutions are implemented specific to site location, demand drivers and functional requirements, e.g., Data Centres, Disaster Recovery sites, etc.
Drive completion of markets in scope for Project Crown or similar divestment initiatives with respective country teams.
Rigorously review Property Target Operating Model periodically, ensuring systems, processes and structures deliver against Property priorities and enablers for Property 2.0
Business
The role is accountable through cluster and country Property teams to ensure all aspects of the Property function are well managed, well operated and provide safe and productive work environment for the group’s staff and clients
Accountable for Property engagement model with Cluster/Business CEO’s and business leaders to ensure the function has a deep understanding of strategic needs and influence business outcomes beyond express needs
Accountable for oversight of all markets in Africa. The estate includes all offices, retail facilities, Data Centres and Disaster Recovery sites except where managed directly by a Business Unit
Managing an operating budget of c. $35m, through geographic teams in the most effective and efficient manner in support of and aligned with the business strategy, through continually improving operating metrics relating to space use, costs and employee experience.
All capital investment programs in Africa to be delivered in accordance with commercial forecasts relative to cash and P&L. As such, accountable for any change in cash forecasts which will have an influence on Corporate Planning assumptions.
Responsible for supporting Country Heads of Property with implementing new strategies/policies requiring change adoption with Business, e.g. vacant desk policy, recharges, etc
Where any major investments requested, responsible for reviewing benefits case including formalizing approvals in line with Bank’s governance process. This could include presentation to Geography leadership on proposition in addition to Group Management where necessary
Processes
Accountable for the Property geographic operating model and resourcing/budget decisions
Develop, implement and deliver property strategies and strategic initiatives
Manage annual Cluster Property budget including capital projects budgets. Ensure agreement of Country and Cluster budgets with key stakeholders
Lead and empower teams to ensure the Country meets its respective agreed environmental targets
People and Talent
Play a leadership role accountable for providing clear, effective and supportive supervision and leadership of the Property team
Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the team and work in collaboration with risk and control partners
Employ, engage and retain high quality people, with succession planning for critical role, build bench strength and formulate succession plans for the team
Develop high performing and collaborative teams and enhance cross-functional relationships
Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks
Review the team structure/capacity plans regularly and feed opportunities into Property Target Operating Model refresh
Support the Bank’s promise through the active support for team CSR activities
Risk Management
As Risk Control Owner for Property Management and Security Management (including H&S regulations) in country and Cluster responsible under the Group Operational Risk Framework (ORF) for ensuring that the residual risks within the scope of Property responsibilities remain within appetite. In discharging this responsibility, the Head of Property must:
Risk control owner for all Property related risks, including Health and Safety, Security and Business Continuity Management
Responsible for ensuring that the residual risks within the scope of responsibilities for managing the risk control areas of Property remain within appetite at Cluster and Country level
Act as an escalation between the Country Management Team and Property for Country Crisis Management
Challenge and verify First Line risk identification and assessments, in line with changes in the internal and external environment
Identify and report key risks and ensure where outside of the risk appetite they are escalated to the appropriate body for risk acceptance
Maintain a good understanding of applicable laws and regulations pertaining to Property Risk control areas
Monitor compliance with and effectiveness of the risk control environment
Monitor ‘live’ risk issues and events material to the Bank and verify whether appropriate management action is being taken to mitigate their impact
Advise governance bodies on key risks, the effectiveness of mitigants and controls, and alignment of residual risks with appetite
Ensure operations in cluster / country are audit ready
Governance
Act as second line of assurance underpinning Partners responsibilities
Represent Property in risk committees
Accountable to ensure Supply Partner governance standards are met and performance of supply partners is meeting agreed service level standards
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the Cluster Property team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Monitor local regulatory developments and establish local addenda to Property owned Policies and Standards as required
Key stakeholders
Accountable for senior stakeholder management within the cluster; developing strong partnerships, proactive discovery of upcoming projects that impact the Cluster and/or Country spend, while creating value by influencing stakeholders to make decisions when considering the wider business.
Key stakeholder interactions are CEOs, CFOs, COO’s CIOs and Business/Function Heads in the market
Property Leadership Team
Other Responsibilities
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Skills and Experience
Project Management
Strategic Planning
Financial Analysis
Strategic Supply Partner Management
Business Acumen
Qualifications
Preferably a bachelor’s degree in real estate, Facilities Management, engineering or other business-related discipline preferred
MBA or similar advantageous
Knowledge of the facilities/real estate market as well as a keen understanding of customer service principles
Demonstrated resourcefulness in seeking out market opportunities and leveraging supplier base to maximum advantage
Exceptional leadership capabilities and experience managing large multi-disciplinary teams
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jobs.standardchartered.com
