Job Main role:
Reporting to the CTO, in this role you’ll be responsible for the implementation of technology, directing the work of systems and business analysts, developers, support specialists and other computer-related workers. You should have experience and technical expertise, coupled with an understanding of business and management principles.
Responsibilities
Evaluating user needs and system functionality and ensuring that ICT facilities meet these needs;
Planning, developing and implementing the ICT budget and obtaining competitive prices from suppliers to ensure cost effectiveness;
Scheduling upgrades and security backups of hardware and software systems;
Researching and installing new systems;
Guaranteeing the smooth running of all ICT systems, including anti-virus software, print services and email provision;
Ensuring that users adhere to software licensing laws;
Providing secure access to the network for remote users;
Securing data from internal and external attack;
Offering users appropriate support and advice;
Managing crisis situations, which may involve complex technical hardware or software problems;
Mentoring and training new ICT support staff;
Keeping up to date with the latest technologies.
Essential Skills And Experience:
5+ years of Experience in a similar role
Degree in Computer Science /Information Technology or related is a must.
ITIL Certification is an added advantage.
Strong enterprise systems knowledge is a must.
Experience with Service Transition and Change management best practices.
Experience in Fintech, Banks, and telecommunication industries.
Certified Service Management ITIL with solid experience in delivering outstanding customer service.
Experience of training, performance management and staff development within teams
Excellent people management skills and customer service manner
Strong technical problem solving skills and experience.
Ability to design and implement service improvement plans.
Excellent verbal and written communication skills with internal and external stakeholders
Experience with automation to support scalability and growth.
