About the job
The candidate in this position will be responsible for overseeing the efficient and profitable operation of all branch activities. In addition to reporting all financial and operations information to company management, this candidate is responsible for hiring, training, and dismissing any employees at the branch.
Responsibilities
Business Growth & Development
Marketing & Brand Management
Relationship Management & Customer experience
Branch Operations
Branch strategic input and planning
Leadership & People Management
Risk & Compliance
Identify operational deficiencies and implement plans for improvement
Create and maintain a weekly report on operations and sales at the branch
Hire and train all employees of the branch
Qualifications
Minimum 8 years’ working experience in a Banking environment, with sound exposure to Branch Operations, Credit Management and Business development.
Bachelor’s degree or equivalent in Business.
4+ years of management or supervisory experience
Sound knowledge of Retail Banking/SME products, services and processes together with exposure in retail banking branch operations or customer service delivery.
Profound understanding of retail market, key competitors and offerings as well as our competitive edges to win quality customers.
Thorough understanding of CBK regulatory framework and pertinent regulations impacting corporate customers.
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