About the job
In this role, you will be at the core of KONE – an everyday hero who makes people’s lives easier. You will work towards ensuring quality service, improving equipment safety and performance as well as promoting regular and proactive on-site communication to customers and the people using the equipment.
Responsibilities:
Responsible for customer satisfaction through quality of service and regular, proactive, and precise on-site communication.
Responsible for accurate and real-time back reporting of work performed.
Maintain excellent relationships with the customers, the contact person, and end-users on-site.
Manage the site environment during service operations.
Identification of site risks, and timely communication of any such occurrences.
Identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, getting his approval if not covered by the contract, and performing them.
Management of PAR stock levels (shelving, inventory, stock transfer) and timely issuance of replenishment orders.
Submit timesheets based on the execution.
Skills & Experience
Minimum 3 years of experience in the elevator-escalator industry is a must.
Experience in KONE and non-KONE equipment skills is desirable.
Vocational Certificate/Diploma candidate from Mechanical and Electrical stream or equivalent.
Good communication skills with basic IT skills.
Apply via :
e.wd3.myworkdayjobs.com
