Responsibilities:
Assist guests with booking reservations by phone, email, or in person
Process reservation requests efficiently and accurately
Input guest information and preferences into the reservation system
Manage room availability and identify alternative options when requested dates are unavailable
Respond to guest inquiries about rates, policies, and amenities
Change or cancel reservations as per guest requests
Provide exceptional customer service by being friendly, helpful, and professional
Maintain clear and accurate reservation records
May handle payments and collect guest information upon check-in (depending on the establishment)
Collaborate with other departments to ensure a seamless guest experience
Qualifications:
Strong communication and interpersonal skills
Excellent customer service orientation
Ability to prioritize and manage multiple tasks simultaneously
Proficient in computer skills, including reservation management software
Ability to work independently and as part of a team
A high school diploma or GED is preferred
Benefits (may vary depending on the employer):
Competitive salary and benefits package
Opportunity to work in a fast-paced and dynamic environment
Interaction with people from all over the world (depending on the industry)
Potential for growth and advancement within the company
Apply via :
www.linkedin.com
